Customer Experience Advisor — Mobility Finance

Volkswagen Group; Sandford St. Martin; In loco; GBP 26.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discretionary bonus

Pension plan

Car scheme for BEVs

Private medical insurance

Life assurance

Care Concierge

Learning & mentoring programs

Descrizione del lavoro

VWFS UK is seeking a dedicated Customer Services colleague to support our finance lifecycle from application through to end-of-contract. You’ll handle inquiries via phone and email, update systems accurately, and liaise with multiple departments to deliver timely outcomes.

You will work within FCA rules, maintain high standards of data handling, and contribute to a culture of excellent customer service. We welcome diverse applicants and provide support throughout the process.

Competenze

• Comfortable speaking with customers on the phone.
• Sense of urgency and motivated to respond swiftly.
• Adaptable approach in moving between different teams and processes.
• Continual learning mindset.
• PC Literate.
• Excellent written and spoken communication capabilities.
• Strong customer service focus.
• Ability to demonstrate systematic thought processes.
• Understanding of the Data Protection Act and Consumer Credit Act is desirable.
• Ability to communicate and negotiate effectively both verbally and written.
• Attention to detail with a high degree of accuracy.
• Strong team player with the ability to work under pressure and meet strict deadlines.
• Monitoring, diarising and completing daily administration tasks.

Mansioni

• Respond to enquiries, mainly by phone and email.
• Enter / handle customer data, ensuring procedures and response times are followed with speed and accuracy.
• Maintain liaison with all other departments within VWFS.
• Maintain understanding of FCA regulations relevant to the role.
• Admin tasks such as validating documentation and processing end-of-contract options.
• Update relevant systems with account activity.
• Work within agreed authority levels and escalate when required.
• Adapt to switching across different processes as needed.
• Respond to email/admin queries and use telephony to achieve right outcomes.
• Ensure excellent customer service at all times.
• Provide proactive service with strong product knowledge to clarify customer requirements.

Conoscenze

Phone support

Urgency

Adaptability

Learning mindset

PC literacy

Communication

Customer service

Systematic thinking

Data protection act

Negotiation

Attention to detail

Team player

Administration tasks

Descrizione del lavoro

VWFS UK is seeking a dedicated Customer Services colleague to support our finance lifecycle from application through to end-of-contract. You’ll handle inquiries via phone and email, update systems accurately, and liaise with multiple departments to deliver timely outcomes.

You will work within FCA rules, maintain high standards of data handling, and contribute to a culture of excellent customer service. We welcome diverse applicants and provide support throughout the process.