Customer Success Advisor – Digital Banking

Banco Santander SA; Birmingham; Hybride; GBP 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

£500 flexible benefit allowance

25 days’ holiday + bank holidays

Healthcare benefits

Pension contributions

Share schemes

Résumé du poste

Santander UK is recruiting a Customer Service Consultant at the Birmingham Sheldon branch for a 12-month FTC. You will support personal banking customers across face-to-face, phone and video channels, helping them use digital banking tools to stay confident and in control of their finances.

Join a team that values innovation, collaboration and a personalised customer experience, with onsite and hybrid working patterns after training.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsabilités

• Support customers across face-to-face, telephone and video channels to meet banking needs.
• Help customers use digital banking services, including mobile and online platforms.
• Understand customer needs and identify suitable products and services.
• Resolve customer queries with clear, practical solutions.
• Build strong relationships through personalised service and engagement.
• Encourage digital self-service adoption in-branch.
• Collaborate with colleagues to ensure high-quality customer experience.
• Identify opportunities to improve service delivery.

Connaissances

Multichannel customer service

Financial products knowledge

Team collaboration

Description du poste

Santander UK is recruiting a Customer Service Consultant at the Birmingham Sheldon branch for a 12-month FTC. You will support personal banking customers across face-to-face, phone and video channels, helping them use digital banking tools to stay confident and in control of their finances.

Join a team that values innovation, collaboration and a personalised customer experience, with onsite and hybrid working patterns after training.