Customer Success Advisor - Commercial

Four Squared Recruitment Ltd; Felixstowe; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Pensions: Final-salary pension scheme

Workplace perks: retailer discounts, L

Health & Wellbeing: private medical,健康

Family Support: flexible working

Job summary

Four Squared Recruitment Ltd is recruiting a Customer Success Advisor - Commercial in Felixstowe. You will be responsible for commercial accountability, onboarding customers, retention and growth initiatives, and driving adoption of Freightliner Connect.

The role emphasizes proactive engagement, upselling opportunities, and collaborating with Sales Support to deliver revenue growth in a rail freight and logistics context.

Qualifications

• Commercial understanding of customer accounts and revenue growth.
• Experience building trusted client relationships and stakeholder engagement.
• Ability to onboard customers and drive adoption of products/services.
• Strong data-informed decision making and business analytics.

Responsibilities

• Lead customer onboarding activity to accelerate adoption and drive long-term growth.
• Develop trusted relationships with customers and translate needs into opportunities for growth.
• Maintain accurate customer and commercial data to enable business insights for account development.
• Promote Freightliner Connect capabilities to identify upsell opportunities and increase revenue.
• Support account plans to expand customer spend and improve retention and performance.

Skills

Commercial awareness

Account management

Customer onboarding

Relationship building

Data analysis

Collaboration

Tools

Freightliner Connect

Job description

Title: Customer Success Advisor - Commercial

Location: Felixstowe

Salary: £35000-£42000

Position Type: Permanent, full-time Hours of work: Monday-Friday 8.30am-5pm

Our client, a leading UK rail freight and logistics company, are looking for a commercially driven Customer Success Manager to join their friendly team.

The role

As a Customer Success Advisor, you will be responsible for commercial accountability, growth and revenue responsibility, customer retention and engagement and onboarding and adoption activities.

Main duties and responsibilities:

• Lead customer onboarding activity to accelerate adoption, maximise customer value, and support long-term account growth and retention.
• Develop trusted customer relationships through proactive engagement, ensuring customer needs are understood and translated into growth opportunities.
• Maintain accurate customer and commercial data to generate actionable business intelligence, supporting strategic account development, retention, and revenue growth initiatives.
• Drive adoption and utilisation of Freightliner Connect, enhancing customer lifetime value and strengthening customer loyalty and retention.
• Proactively promote Freightliner Connect's capabilities to identify upselling opportunities, increase customer engagement, and deliver incremental revenue growth.
• Support account development plans by identifying opportunities to expand customer spend, improve retention, and enhance overall commercial performance.

Key Measures:

• Account Adoption of Freightliner Connect
• Drive customer adoption and utilisation of Freightliner Connect, embedding the platform within customers' operating models to increase engagement, retention and long-term account value.
• Lead adoption initiatives across strategic accounts, ensuring customers maximise the value of Freightliner CONNECT's capabilities and digital services.
• Develop and execute account adoption plans that improve customer engagement, strengthen relationships and increase platform utilisation.

Commercial Performance Through Freightliner Connect:

• Leverage Freightliner Connect as a commercial growth platform, identifying opportunities to increase customer spend, improve retention and support revenue growth.
• Convert customer engagement and platform usage into measurable commercial outcomes, including account expansion, upselling opportunities and increased customer lifetime value.
• Monitor and analyse platform activity to identify commercial opportunities, improve customer performance and support strategic account development.

General Volume and Revenue Generation

• Support the delivery of volume growth, revenue generation and margin improvement through proactive account management and customer development activities.
• Identify and cultivate opportunities within existing and prospective accounts to increase volumes, expand service utilisation and achieve commercial growth targets.
• Work collaboratively across Business Development, Sales and Service teams to convert opportunities into sustainable revenue streams and long‑term customer partnerships.

Person Specification:

Relevant Industry or Role Experience: Proven background in a similar industry or role, demonstrating a strong understanding of the field.

Commercial and Operational Leadership: Possess good leadership skills, with the ability to communicate effectively both internally and externally.

Financial Acumen: Financially literate, with the ability to navigate and respond to daily commercial challenges.

Collaborative Experience: Demonstrated experience working closely with account management and operational teams, ensuring effective collaboration by Sales Support Team to deliver results.

Agility and Initiative: Capable of working independently to drive the team, adapting to the day‑to‑day demands of the business to ensure success.

Behavioural Competencies:

• Approaches objectives with drive, energy, and enthusiasm.
• Proactive approach to work and uses own initiative to implement improvements.
• Sets high standards of work for self, and team,
• High level of integrity and openness
• Energetic, highly motivated, in pursuit of business growth and success.
• Leads by example

Benefits

• Pensions: Access to a highly regarded final-salary (defined benefit) pension scheme.
• Workplace Perks: Access to the company Life scheme, which provides retailer discounts, technology loans, and transport options
• Health & Wellbeing: Health cash plans, dental packages, and private medical options (depending on eligibility)
• Family Support: Enhanced maternity and paternity leave options alongside flexible working policies.