Customer Specialist - Property

Sovereign Housing Association Limited; Basingstoke; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

Join a forward-thinking organization as a Customer Specialist in Property, where you will leverage your expertise in repairs and maintenance to provide exceptional service to customers. This full-time role combines home and office working, promoting a healthy work-life balance. You'll be at the forefront of managing customer queries, ensuring they are resolved efficiently while collaborating with various stakeholders. With a focus on personal development and a supportive team environment, this position offers a unique opportunity to make a meaningful impact in the community and advance your career within a successful organization.

Benefits

£450 yearly flexible benefit pot

Flexible working

25 Days Holiday + Bank Holidays

Pension scheme matching up to 12%

Life cover

Recognition scheme with retail vouchers

Wellbeing discounts including Gym Memberships

Qualifications

• Knowledge of repairs or background in maintenance is essential.
• Experience in customer service and working collaboratively is required.

Responsibilities

• Manage customer queries from beginning to end, ensuring timely resolution.
• Keep all relevant systems updated with high-quality data.

Skills

Repairs and Maintenance Knowledge

Organizational Skills

Stakeholder Engagement

Computer Systems Proficiency

Customer Service Experience

Deadline Management

Job description

We have an opportunity for a Customer Specialist – Property to join our team in Basingstoke.

This will be a full time permanent role, combining home and office working to ensure a positive work/life balance.

The starting salary is £27,500 - £30,000 depending on experience.

The role:

As a Customer Specialist, you'll use your repairs and maintenance knowledge to offer a personalised service to our customers, helping them with their existing repairs. We take a case management approach so you'll be managing each query from beginning to end, scheduling in works and liaising with key stakeholders.

You'll actively engage with your customers to understand their issues and resolve them in the most appropriate way, keeping them informed of any agreed actions.

You will also make sure that all of the relevant systems are up to date and the data is of high quality.

What you'll need:

• A knowledge of repairs or a background in maintenance
• The ability to self-motivate and be highly organised
• Experience of working collaboratively with internal and external stakeholders
• The ability to use multiple computer systems
• Previous experience of working with customers in a busy environment
• The ability to meet deadlines and prioritise your workflow

What we can offer you

As a member of the Customer Services Management Team, you will be part of a collaborative, motivated and dynamic working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more.