Customer Solutions Specialist — Branch & Phone

SBS Skipton Building Society; Lower Blandford St Mary; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual discretionary bonus scheme

25 days annual leave + bank holidays (

Employer matched pension up to 10%

Private medical insurance

Salary Sacrifice for hybrid/electric车

Volunteer days (three paid)

Job summary

Skipton Building Society is recruiting a Customer Consultant to support branch operating hours at our Bournemouth branch. This permanent, full-time role (36 hours per week) focuses on understanding customer needs and offering informed savings products and services with a friendly, professional approach.

The role emphasizes listening, resolving queries, and maintaining accurate records, with opportunities to engage face-to-face, online, and via outbound contact.

Qualifications

• Previous experience of interacting with customers.
• Experience in a bank or building society or similar customer-facing environment is valued.

Responsibilities

• Be the First Point of Contact: warmly welcome customers in-branch and over the phone, making a positive first impression.
• Engage and Understand: ask insightful questions to uncover needs and provide tailored solutions.
• Listen and Tailor Solutions: listen to customers’ circumstances and offer personalized solutions.
• Proactive Outreach: reach out to customers over the phone to discuss how we can support them.
• Maintain Accurate Records: keep customer records up-to-date in internal systems, including vulnerable customers.
• Adhere to Policies: follow policies, standards, and controls with training and coaching.

Skills

Customer interaction

Job description

Skipton Building Society is recruiting a Customer Consultant to support branch operating hours at our Bournemouth branch. This permanent, full-time role (36 hours per week) focuses on understanding customer needs and offering informed savings products and services with a friendly, professional approach.

The role emphasizes listening, resolving queries, and maintaining accurate records, with opportunities to engage face-to-face, online, and via outbound contact.