Branch Customer Experience Consultant

Skipton Building Society; Glasgow; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave + bank holidays

Pension contributions up to 10%

Private medical insurance

Employee discounts

Volunteer days

Job summary

Skipton Building Society is hiring a Customer Service Consultant at our Kingston branch. This 12-month fixed term contract involves 36 hours per week, working in-branch and over the phone to support customers with savings products and services.

You will listen, identify needs, and provide straightforward, helpful service that reflects our values. You will join a team that prioritises customer outcomes, with full training, a focus on vulnerable customers, and opportunities to develop during your

Qualifications

• Previous experience interacting with customers.
• Comfortable working in a branch/customer service environment.

Responsibilities

• Be the first point of contact for customers in branch or over the phone.
• Understand customer needs and provide tailored information and solutions.
• Proactively reach out to customers to discuss how we can support them.
• Maintain accurate records in internal systems with attention to vulnerable customers.
• Adhere to policies and undergo training and coaching to excel in the role.

Skills

Customer service

Communication

Job description

Skipton Building Society is hiring a Customer Service Consultant at our Kingston branch. This 12-month fixed term contract involves 36 hours per week, working in-branch and over the phone to support customers with savings products and services.

You will listen, identify needs, and provide straightforward, helpful service that reflects our values. You will join a team that prioritises customer outcomes, with full training, a focus on vulnerable customers, and opportunities to develop during your