Customer Consultant: In-Branch & Virtual Support

Skipton Building Society; Kendal; On-site; GBP 22,950 - 28,050; Full time

Job summary

Skipton Building Society is recruiting a Customer Consultant to work at Kendal Branch. You will greet customers in branch or by phone, listen to their needs and review savings products to help them meet their goals, while delivering a friendly, professional service.

The role supports community customers, with online and contact centre options, and offers a permanent full-time position with a competitive benefits package. A strong commitment to customer care and teamwork is essential.

Qualifications

• Experience interacting with customers in person or over the phone.
• Ability to work flexibly across branch and contact centre channels.
• Committed to delivering exceptional service and helping customers achieve their goals.

Responsibilities

• Be the first point of contact for customers in-branch or over the phone.
• Engage to understand customer needs and provide tailored solutions.
• Use internal systems to maintain accurate customer records, including vulnerable customers.
• Promote products and services and review customers' circumstances and goals.
• Adhere to policies and procedures, with training and coaching provided.

Skills

Customer service

Communication

Teamwork

Job description

Skipton Building Society is recruiting a Customer Consultant to work at Kendal Branch. You will greet customers in branch or by phone, listen to their needs and review savings products to help them meet their goals, while delivering a friendly, professional service.

The role supports community customers, with online and contact centre options, and offers a permanent full-time position with a competitive benefits package. A strong commitment to customer care and teamwork is essential.