Customer Service Consultant — Branch & Phone Support

Skipton Building Society; Reigate; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave

Pension contributions

Private medical insurance

Salary sacrifice car

Job summary

Skipton Building Society is seeking a Customer Service Consultant to support the Reigate branch. This 36-hour-per-week, 12-month fixed-term contract role focuses on delivering first-class customer service, understanding customer needs, and offering the full savings range and services.

The successful candidate will engage customers face-to-face and over the phone, maintain accurate records, and work as part of a supportive, community‑minded team.

Qualifications

• Experience interacting with customers in person or over the phone.
• Comfortable working in a branch or contact centre environment.
• Proven ability to listen, understand needs and respond with clear information.

Responsibilities

• Be the first point of contact, welcoming customers in-branch and by phone.
• Understand customer needs and provide tailored savings products and services.
• Maintain accurate customer records using internal systems and support vulnerable customers.
• Proactively reach out to customers to discuss how Skipton can help their financial goals.
• Follow policies and participate in training to excel in the role.

Skills

Customer service

Communication skills

Telephone interaction

Job description

Skipton Building Society is seeking a Customer Service Consultant to support the Reigate branch. This 36-hour-per-week, 12-month fixed-term contract role focuses on delivering first-class customer service, understanding customer needs, and offering the full savings range and services.

The successful candidate will engage customers face-to-face and over the phone, maintain accurate records, and work as part of a supportive, community‑minded team.