Customer Solutions Manager

Amazon.com, Inc; City of Westminster; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading global technology company is seeking an experienced Customer Solutions/Success Manager to serve as the primary contact for enterprise B2B clients utilizing satellite communications services. This role requires a blend of technical knowledge, industry expertise, and strong relationship management skills to maximize value for customers. Responsibilities include strategic engagement, technical consultation, account growth, and collaboration with various departments to support customer needs and drive success.

Qualifications

• Experience working directly with engineering and business leaders in enterprise B2B.
• Strong understanding of telecommunications and satellite networking.
• Proven track record in managing complex enterprise customer relationships.

Responsibilities

• Serve as trusted advisor for enterprise accounts across various sectors.
• Guide customers through onboarding LEO satellite services.
• Identify expansion opportunities across new locations and use cases.

Skills

Technical program management

Customer solutions experience

Communication skills

Telecommunications knowledge

Experience with CRM systems

Experience with LEO satellites

Job description

We are seeking an experienced Customer Solutions/Success Manager to serve as the primary point of contact for enterprise B2B clients utilizing Amazon Leo's satellite communications services. This role requires a unique blend of technical knowledge, industry expertise, program management, and relationship management skills to ensure customers maximize value from our LEO satellite connectivity solutions across their operations, supply chains, and digital transformation initiatives.

Responsibilities

• Customer Relationship Management & Strategic Engagement: Serve as trusted advisor for enterprise accounts across retail, media, energy, and manufacturing sectors. Build relationships from IT teams to C‑suite executives while orchestrating connectivity transformation strategies. Conduct business reviews, understand industry challenges, and align satellite solutions to strategic objectives.
• Technical Consultation & Implementation: Guide customers through onboarding and optimization of LEO satellite services for remote operations, IoT connectivity, and distributed locations. Collaborate with TAMs and Solution Architects to troubleshoot issues, educate on network capabilities, and translate technical concepts into business value propositions.
• Account Growth & Program Management: Identify expansion opportunities across new locations, use cases, and service upgrades. Monitor customer health metrics, drive adoption to maximize ROI, and accelerate implementation through education and enablement programs.
• Industry Expertise & Collaboration: Understand connectivity needs across industries and demonstrate how Amazon Leo enables digital transformation and competitive advantage. Partner with Sales, Product, Engineering, and Operations teams to advocate for customer needs and inform product roadmap. Develop industry‑specific use cases and success stories while serving as a thought leader.

Qualifications

• Technical program management or customer solutions experience working directly with engineering and business leaders in enterprise B2B environments.
• Background in satellite communications OR cloud computing and enterprise networking architectures, with demonstrated experience in network design, implementation, and optimization.
• Experience managing cross‑functional programs and complex technical implementations.
• Experience building and evaluating system‑level technical design.
• Experience developing and executing/delivering product and technical roadmaps.
• Strong understanding of telecommunications, satellite networking, cloud networking, or enterprise connectivity solutions.
• Proven track record of managing complex enterprise customer relationships and driving business outcomes.
• Excellent communication skills with ability to engage both technical and business audiences.
• Experience with CRM systems and customer success platforms.
• Willingness to travel up to 30% for customer meetings, site visits, and industry events.
• Experience with LEO, MEO, or GEO communication satellites and understanding of smallsat/LEO satellite systems OR experience with cloud platforms (AWS, Azure, GCP) and hybrid connectivity architectures.
• Deep knowledge of satellite network operations OR networking protocols (TCP/IP, BGP, MPLS, SD‑WAN) and enterprise network architectures.
• Experience serving customers with distributed operations, remote locations, or global footprints.
• Knowledge of IoT connectivity, edge computing solutions, and enterprise network architectures.
• Understanding of industry‑specific applications (POS systems, SCADA, media transmission, supply chain management, maritime communications).
• Familiarity with SLA management and enterprise service delivery frameworks.
• Experience with Enterprise Agreement (EA) and Master Enterprise Agreement (MEA) negotiations and management.

About the Team

This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.

Amazon Leo is revolutionizing global connectivity by providing reliable, high-performance satellite communications services to commercial and government customers worldwide. Our LEO satellite constellation enables organizations to connect remote operations, transform their businesses, and unlock new possibilities across diverse industries and challenging environments.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.