Customer Solutions Engineering Lead – Lifts (Hybrid)

KONE Corporation; Long Lee; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

25 days + Bank Holidays +1 paid Volute

Company Pension Scheme

Private Medical Insurance

Quarterly Commission

EV Car

Dental Insurance

Gymflex Membership

Life/Partner Assurance & Critical Illl

Kone Discounts

Cycle to Work Scheme

Long Service Awards

24/7 GP Support & Wellbeing Access

Employee Assistance Programme

Hybrid Working and Career Development

Job summary

KONE is seeking a Customer Solutions Engineering Manager to lead a high-performing team across the North & Midlands regions. You will drive customer-centric engineering delivery, shape strategic roadmaps, and foster innovation while ensuring operational excellence and stakeholder alignment.

The role emphasizes technical leadership, collaboration with Sales, Operations and Supply Chain, and continuous improvement to deliver measurable business impact. Hybrid working is available.

Qualifications

• Demonstrated leadership in managing teams on complex projects.
• Strong stakeholder management and communication abilities.
• Proficient with Microsoft Office, SAP and data analysis tools.

Responsibilities

• Lead major lift projects with timely delivery, profitability and client satisfaction.
• Drive process improvements and establish best practices for efficiency and quality.
• Develop strategic roadmaps for the CSE team aligned to business goals.
• Provide technical consultancy and influence solution design with clients.
• Coach and develop the engineering team and drive accountability.

Skills

Leadership

Stakeholder management

Communication skills

Microsoft Office

SAP

Data analysis

Problem-solving

Verbal communication

Written communication

Tools

Data analysis tools

Job description

KONE is seeking a Customer Solutions Engineering Manager to lead a high-performing team across the North & Midlands regions. You will drive customer-centric engineering delivery, shape strategic roadmaps, and foster innovation while ensuring operational excellence and stakeholder alignment.

The role emphasizes technical leadership, collaboration with Sales, Operations and Supply Chain, and continuous improvement to deliver measurable business impact. Hybrid working is available.