Customer Solutions Engineering Lead – Lifts & Innovation

KONE; Long Lee; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Company Pension Scheme

Private Medical Insurance

Quarterly Commission

Hybrid Working

Job summary

KONE is seeking a dynamic Customer Solutions Engineering Manager to lead a high-performing team across the North & Midlands. You will drive strategy, deliver innovative lift solutions, and ensure operational excellence while maintaining strong customer engagement.

The role emphasizes collaboration across departments, accountability, and continuous improvement, with hybrid working and opportunities for career development within a global leader in lift solutions.

Qualifications

• Proven leadership experience managing teams in complex project environments.
• Exceptional stakeholder management and communication skills.
• Proficiency in Microsoft Office, SAP, and data analysis tools.
• Analytical mindset with a passion for solving complex problems and driving results.
• Ability to challenge the status quo and implement improvements across systems, tools, and workflows.
• Deep understanding of engineering principles and project cost management.
• Excellent problem-solving and analytical thinking.
• Strong verbal and written communication skills.

Responsibilities

• Lead major lift projects, ensuring timely delivery, profitability and customer satisfaction.
• Drive continuous process improvements and best practices to enhance efficiency and quality.
• Monitor market trends to evolve engineering solutions and methodologies.
• Develop and manage strategic roadmaps for the CSE team.

Skills

Leadership

Stakeholder management

Data analysis

Project cost management

Problem solving

Verbal & written communication

Tools

Microsoft Office

SAP

Data analysis tools

Job description

KONE is seeking a dynamic Customer Solutions Engineering Manager to lead a high-performing team across the North & Midlands. You will drive strategy, deliver innovative lift solutions, and ensure operational excellence while maintaining strong customer engagement.

The role emphasizes collaboration across departments, accountability, and continuous improvement, with hybrid working and opportunities for career development within a global leader in lift solutions.