Solution Engineer, Lifts & Escalators (Hybrid)

Kone

Birmingham

Hybrid

GBP 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Competitive Salary

25 days holiday

Bank Holidays — 8 days

Pension Scheme

Hybrid Working

Private Medical Insurance

Life Assurance

Kone Discounts

Wellbeing & 24/7 GP

Job summary

KONE is seeking a Customer Solutions Engineer in the United Kingdom to support sales with technical and costing input, lead specifications, CAD layouts, and project planning. You will collaborate with Sales, Operations, and external teams to ensure compliant, cost-effective solutions.

The role emphasizes engineering rigor, drawing management, and site surveys, with opportunities for training in AutoCAD, Revit, and related tools. A customer-focused mindset and driving license are essential.

Qualifications

Engineering / technical background or equivalent lift/escalator engineering experience.
Must have excellent communication skills.
Must be customer focused with excellent attention to detail.
Basic AutoCAD experience. Although training will be made available.
Revit & Navisworks experience is desirable.
IT literacy. Fluent in Microsoft Office 365.
Previous experience of elevator/escalator industry and capability to survey and assess existing equipment is desirable.
Driving license.
Enthusiastic about engineering and willing to learn.

Responsibilities

Provides technical and costing support for the sales process.
Coordinates specifications and delivery times with the Supply Line, Sourcing, or local subcontractors.
Accountable for solution engineering.
Ensures that the proposed solution fulfils the codes, regulations, and safety requirements.
To control costs and have a financial understanding of each project worked on.
To provide all in-house engineering and technical advice across the product and process range.
To carry out traffic analysis as required.