Customer Care & Solutions Advisor – Mobility & Finance

Volkswagen Group; Milton Keynes; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discretionary 10% on-target bonus

Employer pension contribution 9%

Company Car BEV scheme + insurance

Private medical insurance (afterProb)

Learning & development via LinkedIn/DE

Job summary

VWFS UK is seeking a customer service professional to support the lifecycle of customer finance agreements. You will handle enquiries by phone and email, input data accurately, and work with multiple VWFS teams to ensure compliant, high-quality service.

The role emphasises proactive customer support, a solid understanding of data protection, and the ability to switch between processes as needed. A collaborative team environment and commitment to excellence are expected.

Qualifications

• Excellent written and spoken communication abilities.
• Strong customer service focus and sense of urgency.
• Able to switch between teams and processes smoothly.

Responsibilities

• Respond to enquiries mainly by phone and email.
• Enter and validate customer data with speed and accuracy.
• Maintain liaison with VWFS departments and understand FCA regulations.
• Admin tasks: validate docs, process end-of-contract options, update systems.
• Careful management of account activity and diary tasks.

Skills

Phone conversations

Communication skills

Attention to detail

Adaptable to processes

Team player

Data handling

Job description

VWFS UK is seeking a customer service professional to support the lifecycle of customer finance agreements. You will handle enquiries by phone and email, input data accurately, and work with multiple VWFS teams to ensure compliant, high-quality service.

The role emphasises proactive customer support, a solid understanding of data protection, and the ability to switch between processes as needed. A collaborative team environment and commitment to excellence are expected.