Customer Services & Records Coordinator

JLA Limited; Sunderland; Vor Ort; GBP 21.000 - 29.000; Vollzeit

Benefits dieser Stelle

Wellbeing support

Onsite gym

Pension

Life assurance

Parking

Eye care vouchers

Cycle to work

Refer a Friend bonus

Flexible working

Family leave

Bonus rewards

Zusammenfassung

JLA Limited in Sunderland is seeking a Customer Service Administrator to manage customer records, log jobs and respond to inquiries via portals, phones and email. You will prioritise tasks to meet SLAs and coordinate with engineers, suppliers and customers to ensure timely updates.

You will maintain accurate job notes, escalate issues promptly, and communicate clearly with stakeholders. The role requires strong attention to detail and excellent interpersonal skills in a fast-paced environment.

Qualifikationen

• Experience in a customer facing role.
• Ability to multitask in time-critical scenarios.
• Handles inbound/outbound calls and emails to customers.

Aufgaben

• Take incoming calls from customers, engineers and suppliers, providing support and administration service.
• Upload to customer portals all relevant compliance certification and update job notes.
• Liaise with customers to keep them informed on progress and manage issues.
• Review, action and update the business on progress of customer works.
• Ensure all jobs are progressed by engineers within the operating system after completion.

Kenntnisse

Customer service

Communication

Multitasking

IT skills

English proficiency

Geography knowledge

Jobbeschreibung

JLA Limited in Sunderland is seeking a Customer Service Administrator to manage customer records, log jobs and respond to inquiries via portals, phones and email. You will prioritise tasks to meet SLAs and coordinate with engineers, suppliers and customers to ensure timely updates.

You will maintain accurate job notes, escalate issues promptly, and communicate clearly with stakeholders. The role requires strong attention to detail and excellent interpersonal skills in a fast-paced environment.