Customer Service Administrator

Pertemps Bond; Sunderland; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free parking on site

Full training provided

37 hours per week

Overtime available

Shift pattern 5 out of 7 days

Job summary

Northern Powergrid is seeking a Customer Service Administrator in Sunderland to deliver a professional, quality service and build lasting customer relationships. The role starts as an administrative position for the first three months and will evolve into a contact centre role in the new year, with full training provided and a 37-hour week.

You will handle enquiries via telephone, email, SMS and social media, input and update data, and work with internal teams to ensure smooth customer journeys

Qualifications

• Strong customer service skills.
• Good administrative skills.
• Attention to detail.
• Confident in handling a wide range of contacts, with a focus on delivering a high standard of customer experience.
• Good IT literacy, in particular a good working knowledge of Microsoft Office packages.

Responsibilities

• You will support customers with a variety of queries while delivering an exceptional level of service.
• Accurately input and update customer data within internal systems
• Maintain records and ensure all information is up to date
• Support general administrative tasks across the team
• Deliver an excellent customer experience in line with the company’s Quality Framework
• Act as the first point of contact via telephone, email, SMS, and social media
• Take ownership of enquiries and complaints, using initiative to find effective solutions
• Update internal systems accurately to ensure smooth customer journeys
• Work closely with internal teams and external partners to provide a seamless service

Skills

Customer service

Administrative skills

Attention to detail

Organisational skills

Communication

Tools

Microsoft Office

Job description

We are delighted to be working in partnership with Northern Powergrid to recruit a Customer Service Administrator to join their growing team in September.
Northern Powergrid are the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future.
We’re looking for people with a Customer First mind-set to provide a professional, quality service to customers as they strive to continually deliver a consistent 10 out of 10 experience for all of their customers.
The role will start out as an Administrative position for the first 3 months (Monday - Friday 8.30am - 4.30pm) then will lead into a Contact Centre role in the new year (Full training given) working on a 4 week shift pattern within the hours of 6am - 10pm (5 out of 7 days)

• Based in Sunderland
• Full training provided
• Shifts run between 6am -10pm
• 37 hours a week covering any 5 out of 7 days a week
• Overtime availalbe
• Free parking on site

Duties:

• You will support customers with a variety of queries while delivering an exceptional level of service.
• Accurately input and update customer data within internal systems
• Maintain records and ensure all information is up to date
• Support general administrative tasks across the team
• Deliver an excellent customer experience in line with the company’s Quality Framework
• Act as the first point of contact via telephone, email, SMS, and social media
• Take ownership of enquiries and complaints, using initiative to find effective solutions
• Update internal systems accurately to ensure smooth customer journeys
• Work closely with internal teams and external partners to provide a seamless service

Essential Skills

• Strong customer service skills
• Good Administrative skills
• Attention to detail
• Confident in handling a wide range of contacts, with a focus on delivering a high standard of customer experience
• Good IT literacy, in particular a good working knowledge of Microsoft office packages
• Excellent organisational skills