Customer Care & Resolution Specialist

JLA Limited; Ripponden; Vor Ort; GBP 22.000 - 30.000; Vollzeit

Zusammenfassung

JLA Limited is seeking a Care Advisor to support fair and timely resolution of customer queries, gathering accurate information and maintaining momentum across the Care and Resolution function. The role emphasizes high-quality execution, clear communication and close partnership with Customer Relationship Managers and Resolution Experts to ensure issues are progressed efficiently and professionally.

The Care Advisor will manage queries end-to-end, validate documentation such as invoices and

Qualifikationen

• Experience in a customer service or support role.
• Clear written and verbal communication skills.
• Strong organisational and time-management capability.
• Attention to detail and accuracy.
• Ability to follow structured processes and work across multiple systems.
• Experience with case management or CRM systems.
• Exposure to invoice or billing related queries.
• Experience in a contract based or regulated environment.

Aufgaben

• Manage customer queries in line with defined processes and service standards.
• Provide clear, accurate and professional responses to customers.
• Resolve straightforward customer issues independently where appropriate.
• Maintain ownership of assigned queries through to resolution or escalation.
• Gather and validate documentation including invoices, job sheets, quotations and service records.
• Liaise with internal teams to progress customer queries and remove blockers.
• Ensure information captured is accurate, complete and up to date.
• Support invoice related queries in collaboration with specialist teams.
• Monitor open queries to ensure momentum is maintained.
• Identify when issues are complex or require escalation.
• Escalate appropriately to Customer Relationship Managers or Resolution Experts.
• Support CRMs by progressing defined actions on complex or prolonged cases.
• Provide continuity of support during CRM absence.
• Maintain updates within case management and customer systems.

Jobbeschreibung

JLA Limited is seeking a Care Advisor to support fair and timely resolution of customer queries, gathering accurate information and maintaining momentum across the Care and Resolution function. The role emphasizes high-quality execution, clear communication and close partnership with Customer Relationship Managers and Resolution Experts to ensure issues are progressed efficiently and professionally.

The Care Advisor will manage queries end-to-end, validate documentation such as invoices and