Customer Helpdesk Advisor - Fast-Paced Support Specialist

JLA Limited; Ripponden; In loco; GBP 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee Assistance Programme

Gym access

Pension scheme

Life assurance

Eye care vouchers

Cycle-to-work scheme

Free parking

25 days annual leave

Refer a Friend bonus

Descrizione del lavoro

JLA Limited is seeking a customer-focused individual to join our Customer Help Desk. You will be part of a vibrant team, handling customer queries, taking ownership to provide resolutions, and delivering excellent service.

Training will be provided for the technical support aspect, and a professional, enthusiastic attitude is essential in a fast-paced environment. We value strong communication, empathy, and a proactive approach to problem solving, with opportunities for growth and a

Competenze

• Outstanding customer service demonstrated in a busy environment.
• Ability to build and navigate internal networks to resolve issues.
• Strong organisational skills with attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal English communication.

Mansioni

• Handle customer queries politely and professionally.
• Log jobs and book engineer visits.
• Capture accurate notes on internal systems.
• Liaise with internal departments to resolve queries.
• Work towards customer and business KPIs.

Conoscenze

Outstanding customer service

Internal relationship building

Organisational skills

Microsoft Office proficiency

Clear writing skills

English fluency

CRM software

Strumenti

CRM software

Descrizione del lavoro

JLA Limited is seeking a customer-focused individual to join our Customer Help Desk. You will be part of a vibrant team, handling customer queries, taking ownership to provide resolutions, and delivering excellent service.

Training will be provided for the technical support aspect, and a professional, enthusiastic attitude is essential in a fast-paced environment. We value strong communication, empathy, and a proactive approach to problem solving, with opportunities for growth and a