Customer Service Administrator

Johnson's Workwear; Farnworth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Share Save Scheme

Employee wellness programme

Company pension scheme

Life assurance

Award-winning training academy

Job summary

Johnsons Workwear is seeking a Customer Service Administrator to act as the office-based link between customers and the business. You will respond to enquiries, resolve issues, maintain accurate records and ensure a high standard of customer care.

You will support day-to-day management of customer accounts, handle calls, process documents, and assist the Customer Service Executives to help drive customer satisfaction and business growth.

Qualifications

• Previous customer service experience preferred.
• Excellent written and spoken communication skills.
• Proficient in basic office software and data entry.

Responsibilities

• Handle customer calls in line with schedules and service standards.
• Process documentation accurately and maintain files according to procedures.
• Identify opportunities within the customer base and arrange appointments as appropriate.
• Action messages and customer requests promptly and accurately.
• Provide administrative support to Customer Service Executives.
• Undertake ad-hoc duties to support the wider team.

Skills

Customer service

Administrative support

Data entry

Record keeping

Communication

Job description

We are currently seeking a Customer Service Administrator to act as a key office-based link between our customers and the business. This role is responsible for responding to customer enquiries, resolving issues, maintaining accurate records, and ensuring a consistently high standard of customer care in line with our customer commitment.

The role

As a Customer Service Administrator, you will support the effective day-to-day management of customer accounts and play an important role in maintaining strong customer relationships.

Your responsibilities will include:

• Handling customer calls in line with agreed schedules and service standards
• Processing documentation accurately and maintaining files and records in accordance with company procedures
• Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
• Actioning messages and customer requests promptly and accurately
• Working closely with and providing administrative support to the Customer Service Executives
• Undertaking ad-hoc duties as required to support the wider team

What we offer

This role includes a competitive benefits package, including:

• Access to a company Share Save Scheme
• Employee wellness programme
• Company pension scheme
• Life assurance
• Access to an award-winning training academy focused on skills development and career progression

About us

Johnsons Workwear is one of the UK’s leading providers of textile service solutions, supplying thousands of customers across a wide range of industries — including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments.

Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector.

We are an employee-focused organisation, committed to developing our people and creating long-term career opportunities.