Hybrid Customer Care & Resolution Advisor

JLA Limited; Ripponden; Hybrid; GBP 24.000 - 29.000; Vollzeit

Zusammenfassung

JLA Limited in Ripponden is seeking a Customer Care Advisor to support the Care and Resolution function. You will handle customer queries, gather documentation and work with CRMs and Resolution Experts to ensure timely progression of cases.

The role requires clear communication, strong organisational skills and the ability to follow defined processes across multiple systems. This hybrid role sits in the Care and Resolution Department in Ripponden.

Qualifikationen

• Experience in a customer service or support role.
• Clear written and verbal communication skills.
• Strong organisational and time-management capability.
• High attention to detail and accuracy.
• Ability to follow structured processes and work across multiple systems.

Aufgaben

• Handle customer queries in line with defined processes and standards.
• Provide clear, accurate and professional responses to customers.
• Resolve straightforward issues independently where appropriate.
• Maintain ownership of queries through to resolution or escalation.
• Gather and validate documentation (invoices, job sheets, quotations, service records) and liaise with internal teams to progress queries.

Kenntnisse

Customer service

Written & verbal communication

Organisation & time management

Attention to detail

Structured processes & cross-system

CRM systems

Tools

CRM systems

Jobbeschreibung

JLA Limited in Ripponden is seeking a Customer Care Advisor to support the Care and Resolution function. You will handle customer queries, gather documentation and work with CRMs and Resolution Experts to ensure timely progression of cases.

The role requires clear communication, strong organisational skills and the ability to follow defined processes across multiple systems. This hybrid role sits in the Care and Resolution Department in Ripponden.