Customer Services Officer (Level 5)

Medirest Signature; South Ribble; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading service provider in the UK is seeking a Customer Services Officer to provide high-quality services and resolve customer inquiries. The role requires a passion for helping people, strong communication skills, and the ability to work collaboratively. Ideally, candidates will have customer service experience, excellent IT skills, and the capability to manage pressure. This is a permanent position based in Chorley & South Ribble, with a salary of £27,694 - £29,064 and requires a DBS check.

Qualifications

• Experience in delivering quality customer service.
• Strong communication skills and ability to effectively resolve customer inquiries.
• Familiarity with technology and digital services.

Responsibilities

• Provide high quality services with excellent results.
• Resolve customer inquiries at the first point of contact.
• Collaborate with the team to meet targets and service standards.

Skills

Customer service experience

Excellent communication

IT skills

Ability to work under pressure

Flexibility

Job description

Role: Customer Services Officer (Level 5)

Location: Chorley & South Ribble

Contract: Permanent (35.25 hours)

Salary: £27,694 - £29,064

Closing Date: 11 Jan 2026

Make a difference with us!

Join Chorley and South Ribble Councils, where we put our residents first, embrace innovation, and work together to deliver quality services.

If you're a great communicator with a passion for helping people and always go the extra mile, we'd love to hear from you!

What you'll be getting up to

• You’ll be providing high quality services with excellent results for our communities.
• You’ll be providing accurate information and resolving customer enquiries at the first point of contact across all contact channels.
• You’ll be working collaboratively with your team to meet targets and service standards.

Who we're looking for

• We’re looking for someone who has customer service experience and is customer focused, energetic and forward thinking.
• You’ll understand how technology and digital services can help provide excellent customer service as well as excellent IT skills.
• You’ll also be able to communicate effectively, work under pressure and respond flexibly.

Additional information

This role requires a DBS check.

Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date if a high number of applications are received.

Interviews are planned for week commencing 19 January 2026.

If you need any more information, or would like an informal chat about the role, please get in touch with us through the Contact Us form on our career's website.