Customer Services Officer

University of London Careers Service; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established institution seeks a dedicated individual to join their library services team at Senate House Library. This role involves providing exceptional front-line support, managing interlibrary loans, and ensuring efficient circulation and collection administration. The ideal candidate will possess strong IT skills and a methodical approach to problem-solving, contributing to a welcoming environment for all users. With opportunities for professional growth and a commitment to diversity, this position offers a unique chance to make a positive impact in the academic community. Join a forward-thinking team dedicated to transforming lives through education.

Benefits

Time Off In Lieu for Saturday work

Diversity and Inclusion Initiatives

Qualifications

• Methodical approach to tasks and confidence with IT systems.
• Strong problem-solving skills to assist users effectively.

Responsibilities

• Provide efficient library services and assist users with inquiries.
• Process interlibrary loan requests and manage document supply.

Skills

IT Systems Proficiency

Problem-Solving Skills

Customer Service

Education

Bachelor's Degree

Job description

The University of London

The University of London is the UK’s largest provider of international distance and online learning and the convenor of a federation of 17 London-based universities, many of which are among the highest-ranking universities in the world.

Collectively, the federation represents approximately 250,000 learners and 50,000 academic and professional staff. Among these, around 40,000 students study programmes developed and delivered in partnership with our federation members.

The University of London is also home to the School of Advanced Study, the national centre for the humanities and a champion for arts and humanities. Although rooted in London, our community and impact are global.

Our passion for increasing access to education and harnessing the collective expertise of our federation is central to transforming lives worldwide and addressing future global challenges.

The Role

The successful candidate will join a forward-facing team providing efficient and welcoming library services at Senate House Library. Responsibilities include front-line and administrative duties, with a focus on interlibrary loans (ILL) and document supply.

Key duties include assisting users with information and membership inquiries in person and online, processing ILL requests, managing circulation and collection administration, and document scanning.

The role requires a methodical approach, confidence with IT systems, and problem-solving skills to work effectively with readers and staff.

This position involves working on a rota basis, including Saturdays (up to once every four weeks), and occasional later hours (up to 7 pm). Time Off In Lieu will be provided for Saturday work and additional hours.

For a full role profile, please refer to the detailed job description below.

Further Information

To be considered, please submit your application and CV (by clicking ‘apply for job’ at the bottom of this page) before the deadline of midnight on 18th May 2025.

The University cannot sponsor visas for this role. Applicants must demonstrate their right to work in the UK for the duration of employment.

Preference will be given to candidates from the University redeployment pool.

The University of London is committed to diversity and inclusion. We encourage applications from Black, Asian, and Minority Ethnic communities, which are currently underrepresented within the institution. All appointments will be based on merit and the criteria outlined in the job description.

Pursuing excellence in education and promoting equal opportunities.

University of London Benefits

For more information, visit www.london.ac.uk.