Customer Services Officer

University of London Careers Service; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in higher education is seeking a Customer Services Officer to join their vibrant team at Senate House Library. This role offers a unique opportunity to engage with a diverse community while providing essential library services. The successful candidate will focus on front-line support and administrative duties, ensuring smooth operations for interlibrary loans and document supply. With a commitment to diversity and inclusion, this organization values contributions from all backgrounds, making it an exciting place to grow your career. If you have a methodical approach and strong IT skills, this could be the perfect fit for you!

Qualifications

• Strong IT skills and ability to assist library users effectively.
• Methodical and organized approach to administrative tasks.

Responsibilities

• Assist users with inquiries and manage circulation.
• Process interlibrary loan requests and document scanning.

Skills

IT proficiency

Problem-solving abilities

Methodical approach

Job description

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About the University of London

The University of London is the UK’s largest provider of international distance and online learning and the convenor of a federation of 17 London-based universities, many of which are among the highest-ranking universities in the world.

Collectively, the federation represents around 250,000 learners and 50,000 staff, including approximately 40,000 students studying programs developed with federation members. It also hosts the School of Advanced Study, focusing on humanities and arts.

Our community and impact are global, driven by a passion to increase access to education and to address future global challenges.

The Role

The successful candidate will join a team providing efficient, welcoming library services at Senate House Library, focusing on front-line and administrative duties, especially interlibrary loans (ILL) and document supply.

Responsibilities include assisting users with inquiries, processing ILL requests, managing circulation, collection administration, and document scanning.

Key skills include a methodical approach, IT proficiency, and problem-solving abilities. The role involves working Saturdays on a rota (up to one Saturday every four) and occasionally later hours (up to 7 pm), with time off in lieu offered for additional hours.

For a full role profile, please refer to the job description below.

Further Information

To be considered, submit your application and CV via the 'apply for job' button before the deadline at midnight on 18th May 2025. The University cannot sponsor visas; candidates must prove their right to work in the UK.

Preference will be given to applicants from the University redeployment pool. We are committed to diversity and inclusion, encouraging applications from Black, Asian, and Minority Ethnic communities, which are under-represented at all levels.

We pursue excellence in education and equal opportunities.

Benefits

More information at www.london.ac.uk.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Higher Education

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