Institutional Client Services Associate (German Speaking)

TN United Kingdom; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic team in London as an Institutional Client Services Associate, where you'll be at the forefront of client engagement in the financial sector. This role offers the opportunity to assist clients with various trading platforms and resolve complex queries, all while fostering strong relationships with institutional clients. You'll thrive in a collaborative environment that values analytical problem-solving and a passion for technology. With a hybrid working model and a range of benefits including career development support and health insurance, this role is ideal for those looking to make a significant impact in a global financial institution.

Benefits

Career support and development

Performance-based cash bonus

Discretionary stock grant

Group Life Assurance

Private Medical Insurance

Cycle to work scheme

Daily company-paid lunch

Travel season ticket loans

Qualifications

• 1-2 years experience in a client-facing role at a global financial institution.
• Strong knowledge of financial markets and instruments.

Responsibilities

• First point of contact for client queries and assistance with trading platforms.
• Manage relationships with key institutional clients and resolve trade-related issues.

Skills

Knowledge of Equities

Analytical problem-solving

Bilingual (English and German)

Experience in client-facing roles

Education

University degree or higher

Job description

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Institutional Client Services Associate (German Speaking), London

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Client:

Interactive Brokers

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

40b43155aec6

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Responsibilities

• First point of contact for client queries, including but not limited to:
• Assistance with multiple trading platforms (desktop, mobile, browser)
• Resolution of trade-related queries (order entry, trade execution)
• Communication and escalation of high-level issues to relevant stakeholders
• Relationship Management for key institutional clients
• Project Management of platform and process enhancements
• Other tasks including client training, general market research and development

Qualification & Skills

• Strong knowledge of listed Equities, Options, Futures, and FX.
• Analytical problem-solver with a passion for technology and financial markets.
• Prior experience in international settlements or clearing operations is a plus.
• Bilingual (English and German preferred).
• University degree or higher.
• At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).

Location

20 Fenchurch Street, London, EC3M 3BY

8 am – 5 pm, Monday – Friday

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans
• Cycle to work scheme

*on successful completion of the probation period

Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.

If you have what it takes to become part of our London office team, please apply today!

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.