Customer Services Officer

Totaljobs Group Ltd; Wellingborough; Remote; GBP 10,000 - 40,000; Full time

Job summary

An innovative not-for-profit organization is seeking a Customer Services Officer to enhance their customer-focused housing management service. This exciting remote role involves assisting customers with repair requests, payments, and tenancy administration while providing excellent service. Comprehensive training will be provided, ensuring you are well-equipped to handle various customer inquiries and support needs. If you are a strong communicator with a passion for helping others and a proactive attitude, this position could be the perfect fit for you. Join a team that values staff development and is dedicated to making local neighborhoods better places to live.

Qualifications

• Experience in customer service, preferably in social housing.
• Ability to manage conflict and deal with upset customers.

Responsibilities

• Assist in booking repair requests and handling payments.
• Complete administrative tasks related to tenancy matters.

Skills

Customer Service

Conflict Management

Numerical Skills

Analytical Skills

Time Management

Job description

This job application is restricted to applicants in the UK only.

We currently have an exciting opportunity for a Customer Services Officer to join the team. The main purpose of this role is to assist in the delivery of a high performing, customer focused housing management service within our remote contact centre.

Comprehensive training and support will be provided and whilst experience within the social housing / support services is desirable it is not essential.

We are seeking a strong communicator who can easily build effective relationships, work well under pressure, is self-motivated and wants to work in a highly customer focussed environment.

Does that sound like you? If so, keep reading:

What you’ll be doing:

1. Taking and booking in repair requests
2. Taking payments and offering advice on benefit entitlements
3. Completing a variety of administrative tasks relating to tenancy matters, including applications for assignment of tenancies, income and expenditure, applications for joint tenancy etc.
4. Working in line with our Anti-social Behaviour policy and procedure and domestic violence policy and offering advice and if necessary, signposting to external agencies.

Our ideal candidate will have:

1. Experience of working in a customer service role, ideally within a social housing or support services setting.
2. The ability to effectively manage conflict situations and deal with customers who may be angry and upset.
3. Good numerical and analytical skills and an ability to understand and interpret information.
4. Ability to work under pressure and plan and prioritise their own workload.

It would also be advantageous for you to have knowledge of income recovery, debt management, credit control or financial services along with knowledge of the legal, regulatory and operational issues related to housing management services but this is not essential. However, a keen and demonstrable willingness to learn and deliver an excellent service to our customers is essential.

This role is remote with the option to book a desk at our office in Wellingborough. Please note that 4-6 weeks of initial training will be held at our office at the start of your employment with us.

If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you could be just the person we are looking for.

Please note that we reserve the right to close this advert early for the right candidate.

Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we’re committed to providing great services and high-quality living environments.

Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.

We value our staff and always look for ways in which we can help them develop their skills and knowledge.