Customer Services Officer

Woking Borough Council; Woking; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a self-motivated customer services professional to join a friendly team. This exciting role offers a diverse working environment, where you will work across various areas, including reception and public enquiries. The successful candidate will be instrumental in providing exceptional service and resolving customer enquiries at the first point of contact. With a comprehensive training program available, prior experience in Council services is not essential. Enjoy a generous flexi-time scheme and various benefits while making a positive impact in your community.

Benefits

Flexi time scheme

Local government pension scheme

Discounted health membership

Discounted leisure membership

Qualifications

• Self-motivated customer services professional.
• Ability to work in a frontline environment.
• Keen to contribute to team objectives.

Responsibilities

• Provide top-class service across various Council services.
• Handle enquiries through face-to-face and telephone contact.
• Maintain high levels of customer care at all times.

Skills

Excellent communication skills

Computer skills

Customer service

Flexibility

Education

Customer service experience

Tools

IT systems

Job description

Salary circa £25,000 per annum dependent on qualifications and experience.

Location:

Woking (Hybrid)

Contract:

Permanent

Working Pattern:

Full Time

Hours:

37 hours per week.

DBS Check:

Yes

Closing Date:

18/05/2025 at 23:59

Reference:

CORP/25/311149

We are looking to recruit a self-motivated, customer services professional to join our friendly team.We would like to hear from you, if you:

• Enjoy working in a front line environment.
• Have excellent communication and computer skills.
• Comfortable using new technology in a changing environment.
• Are keen to contribute to team objectives.
• Want to give local people the best possible service.

This exciting role offers a truly diverse working environment. The successful candidate will work across various areas including; reception desk, public enquiries counter, telephone contact centre and land charges administration. Duties are rotational and the ability to be flexible in terms of duties undertaken is essential.

Provision of a top class service to our customers on the whole range of Council services and functions is essential, with an emphasis on carrying 80% of enquiries through to a successful conclusion at the first point of contact. In order to meet customer demands and achieve our aims of first point of contact resolution, the section uses a wide range of IT systems for which excellent ICT skills are required. The post involves frontline, face to face and telephone contact and the successful applicant will be expected to maintain a high level of customer care at all times.

Whilst knowledge of Council Services would be an advantage, we have successfully recruited applicants with no previous experience in the past as a comprehensive training programme is available.

The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.

For an informal discussion about this role, please contact Andrew Weekes (Customer Services Team Leader) on 01483 743065 or Angela Denbigh (Customer Services Team Manager) on 01483 743100.

Please note: A basic DBS check is required for this role.

Interviews: 29 May 2025

How to apply

Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.

Please apply online via the link provided.