Customer Services Executive

Bidcorp; Nottingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bidfood is seeking a Customer Service Executive in Nottingham to deliver outstanding service to customers. The role focuses on handling and resolving customer queries efficiently and professionally, with 38 hours per week, Monday to Friday, and occasional bank holiday work as required.

You will work as part of a supportive team, staying organized in a busy environment and ensuring customers are at the centre of every interaction.

Qualifications

• Friendly, professional telephone manner.
• Experience handling inbound calls.
• Highly organised with strong attention to detail.
• Team player with problem-solving mindset.
• Passionate about delivering excellent customer service.

Responsibilities

• Handle inbound calls and respond to customer emails.
• Resolve a wide range of customer service issues with confidence and care.
• Use good judgement to provide quick, effective solutions.
• Liaise with colleagues across the depot to ensure clear communication.
• Support process improvements to enhance the customer experience.

Skills

Inbound calls

Microsoft Office

Telephone manner

Organisation

Teamwork

Job description

Customer Service Executive
Location: Nottingham NG16 4HY
38 hours per week, Monday to Friday (bank holiday working may be required)

Where has your journey taken you so far?

• Are you friendly and outgoing?
• Do you love helping people and solving problems?
• Do you have excellent communication skills and a great telephone manner?
• Are you experienced in handling inbound calls and using Microsoft Office?
• Do you enjoy working as part of a supportive team?
• Are you organised and thrive in a busy environment?

Play an important part in our journey

As a Customer Service Executive at Bidfood, you’ll be at the heart of delivering outstanding service to our customers. This is a role where you’ll play a key role in handling and resolving customer queries efficiently and professionally.

Day to day, you’ll be:

• Handling inbound calls and responding to customer emails
• Resolving a wide range of customer service issues with confidence and care
• Using your judgement to provide quick, effective solutions
• Liaising with colleagues across the depot to ensure clear communication
• Supporting process improvements to enhance the customer experience

This is a varied role. You’ll need to stay organised, think on your feet and always keep the customer at the centre of everything you do.

You’ll build strong relationships with both customers and colleagues, making a real impact every day.

About you

We’re looking for someone who:

• Has a friendly, professional telephone manner
• Has experience handling inbound calls (preferred)
• Is highly organised with great attention to detail
• Works well as part of a team and enjoys problem-solving
• Is passionate about delivering excellent customer service

The details

• Contract: Permanent
• Hours: 38 hours per week (Monday to Friday)
• Bank holiday working: Required as needed