Customer Services Executive

Bidfood UK; Langley Mill; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Pension with matching

Life insurance

Confidential support & counselling

Health plan for family

Employee discounts

Early pay access

Job summary

Bidfood UK is recruiting a Customer Service Executive for a Nottingham-based role. You will handle inbound calls, respond to emails, and resolve customer queries with a focus on accuracy and a positive customer experience.

The role is 38 hours per week, Monday to Friday, with potential for bank holiday work. You’ll work closely with depot teams to ensure smooth service delivery and improve processes for customers.

Qualifications

• Friendly and professional telephone manner.
• Strong communication skills and a helpful attitude.
• Experience handling inbound calls and using Microsoft Office.

Responsibilities

• Handle inbound calls and respond to customer emails.
• Resolve a wide range of customer service issues with care.
• Liaise with the depot and colleagues to ensure clear communication.
• Support process improvements to enhance the customer experience.

Skills

Friendly & outgoing

Excellent communication

Telephone manner

Inbound calls handling

Microsoft Office

Team player

Organised

Tools

Microsoft Office

Job description

About the role

Customer Service Executive

Location: Nottingham NG16 4HY

38 hours per week, Monday to Friday (bank holiday working may be required)

Where has your journey taken you so far?

• Are you friendly and outgoing?


• Do you love helping people and solving problems?


• Do you have excellent communication skills and a great telephone manner?


• Are you experienced in handling inbound calls and using Microsoft Office?


• Do you enjoy working as part of a supportive team?


• Are you organised and thrive in a busy environment?

If this sounds like you, why not make our journey your journey?

Play an important part in our journey

As a Customer Service Executive at Bidfood, you’ll be at the heart of delivering outstanding service to our customers. This is a role where you’ll play a key role in handling and resolving customer queries efficiently and professionally.

Day to day, you’ll be:

• Handling inbound calls and responding to customer emails


• Resolving a wide range of customer service issues with confidence and care


• Using your judgement to provide quick, effective solutions


• Liaising with colleagues across the depot to ensure clear communication


• Supporting process improvements to enhance the customer experience

This is a varied role. You’ll need to stay organised, think on your feet and always keep the customer at the centre of everything you do.

You’ll build strong relationships with both customers and colleagues, making a real impact every day.

About you

We’re looking for someone who:

• Has a friendly, professional telephone manner


• Has experience handling inbound calls (preferred)


• Is highly organised with great attention to detail


• Works well as part of a team and enjoys problem-solving


• Is passionate about delivering excellent customer service

The details

• Contract: Permanent


• Hours: 38 hours per week (Monday to Friday)


• Bank holiday working: Required as needed

About us

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more


• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).


• Life cover that you can increase.


• Access to confidential support and counselling, when you need it.


• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.


• Get paid as you earn - access to up to 20% of your pay before payday.


• Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!