Customer Experience Advisor

Bidcorp; Nottingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bidfood is seeking a Customer Service Executive in Nottingham to deliver outstanding service to customers. The role focuses on handling and resolving customer queries efficiently and professionally, with 38 hours per week, Monday to Friday, and occasional bank holiday work as required.

You will work as part of a supportive team, staying organized in a busy environment and ensuring customers are at the centre of every interaction.

Qualifications

• Friendly, professional telephone manner.
• Experience handling inbound calls.
• Highly organised with strong attention to detail.
• Team player with problem-solving mindset.
• Passionate about delivering excellent customer service.

Responsibilities

• Handle inbound calls and respond to customer emails.
• Resolve a wide range of customer service issues with confidence and care.
• Use good judgement to provide quick, effective solutions.
• Liaise with colleagues across the depot to ensure clear communication.
• Support process improvements to enhance the customer experience.

Skills

Inbound calls

Microsoft Office

Telephone manner

Organisation

Teamwork

Job description

Bidfood is seeking a Customer Service Executive in Nottingham to deliver outstanding service to customers. The role focuses on handling and resolving customer queries efficiently and professionally, with 38 hours per week, Monday to Friday, and occasional bank holiday work as required.

You will work as part of a supportive team, staying organized in a busy environment and ensuring customers are at the centre of every interaction.