Customer Service Advisor

Bidfood UK; Tonbridge; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days holiday (plus bank holidays)

Pension contribution 4% with company 6

Life cover

Health plan with family coverage

Confidential support and counselling

Employee discounts on range of brands

Job summary

Bidfood UK is seeking a Customer Services Executive to join our team from Tuesday to Saturday. You’ll handle customer queries by phone or email, resolving issues with care and accuracy while offering supportive service across our depot network.

You will be a natural customer service advocate, using strong IT and finance skills to ensure high-quality outcomes, and you’ll contribute to process improvements that raise our service standards even further. Bank holidays rota applies.

Responsibilities

• Handle and resolve a wide range of customer service issues on the phone, via email or through colleagues.
• Provide timely, high-quality service with strong attention to detail and accuracy.
• Identify and contribute to improvements in communication and processes to raise standards.

Job description

About the role

Customer Services Executive - Tuesday to Saturday

There’s every chance you’ll have eaten our food, so why not share our success and come and work for us? Bidfood is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between.

From Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs. We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialties. We believe in our food, and we know that our people are so very important in our success. working for us, you’ll not be just a number; you’ll be part of an inspiring team where your views count.

This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will handle and resolve a wide range of customer services issues on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.

You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills.

Success in this role will utilise all your influence and impact with colleagues’ right across the depot, to ensure a shared commitment to the highest standards of customer service.

You will be required to work Bank Holidays on a rota basis. If this is you, we look forward to hearing from you.

About us

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!