Customer Service and Sales Support Executive

Office Angels; Edenbridge; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

24 days holiday

Xmas Close

Pension

Private medical insurance

Parking

Job summary

Office Angels in Edenbridge is seeking a Customer Service & Sales Support Executive to act as the vital link between clients and customers, handling orders, coordinating with internal teams and supporting the sales function. This role is based in Edenbridge with one day of hybrid working after probation.

You will join a busy team, ensuring orders are accurate, deliveries are scheduled, and customer communications are timely and proactive.

Qualifications

• Customer-focused individual with strong administration and coordination skills.
• Ability to build relationships at all levels and work well in a team.
• Strong organisational skills and ability to handle multiple tasks under pressure.

Responsibilities

• Act as internal point of contact for customers, ensuring requirements are met promptly.
• Process and acknowledge incoming orders without delay.
• Coordinate with estimating team to support competitive pricing.
• Liaise with planning about production schedules and delivery dates.
• Manage new projects and repeat orders from start to finish.
• Support External Sales and Account Managers with internal administration.
• Communicate with QA on customer-related quality investigations.

Skills

Customer service

Administration

Coordination

Multitasking

Communication

Job description

Customer Service & Sales Support Executive

Location: Edenbridge, driver ideal due to location.

Hours - 8.30-5pm - Monday - Friday. 1 day hybrid working following probation.

Benefits: 24days holiday + Bank Holidays, Xmas Close, Pension, Company Profit Related Bonus, Private Medical Insurance, Parking +++

Are you a passionate individual who thrives in a fast-paced environment? Do you enjoy making a difference for customers while supporting a dynamic sales team? If so, we have the perfect opportunity for you with a great mic of customer liaison and co-ordination! Our client, a leading player in their industry is on the lookout for a dedicated Customer Service and Sales Support Executive to join their vibrant team in Edenbridge.

Why You'll Love This Role

As a Customer Service and Sales Support Executive, you will be the vital link between our clients and their customers, ensuring that every order is handled with precision and care. Your proactive approach will directly contribute to customer satisfaction and the overall success of the organisation.

Key Responsibilities

• Act as the internal point of contact for customers, ensuring that their requirements are met promptly and efficiently.
• Handle incoming orders with care, processing and acknowledging them without delay.
• Collaborate with the estimating team to organise competitive pricing.
• Liaise with planning teams about production schedules and delivery dates, issuing critical path dates and communicating any changes to customers.
• Manage both new projects and repeat orders from inception to completion.
• Provide essential support to External Sales and Account Managers, assisting with their internal administration.
• Communicate effectively with the QA team regarding any customer-related issues, ensuring timely updates to customers on quality investigations.
• Work with customers and the repro team on artwork-related queries.
• Generate and issue stock and order reports to customers.
• Engage in team calls to ensure seamless communication across departments.

What We're Looking For

• A customer-focused individual with a sound administration/co-ordination skills who excels at building relationships at all levels, both within the organisation and externally.
• A team player who thrives in a collaborative environment and is eager to contribute.
• An adept multitasker who can prioritise workload and manage multiple tasks efficiently.
• Someone who performs well under pressure and meets tight deadlines with confidence.
• A self-motivated individual who takes initiative and is ready to tackle challenges head-on.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.