Account Manager / Sales Executive

Office Angels; Wimbledon; On-site; GBP 27,000 - 33,000; Full time

Job summary

Office Angels in Wimbledon is seeking an Account Manager / Sales Executive to join a busy sales and customer service team. You will handle inbound enquiries via phone, email and website channels, nurture relationships, and convert enquiries into sales opportunities.

You will maintain CRM records, process orders accurately, support outbound campaigns and invoicing, and coordinate with internal teams to ensure smooth order fulfilment and exceptional customer service.

Qualifications

• Experience in customer service, sales support, or customer advisory roles.
• Excellent verbal and written communication skills.
• Strong organisational skills and ability to prioritise multiple tasks.

Responsibilities

• Respond to customer enquiries via phone, email and online channels.
• Build and maintain relationships with new and existing customers.
• Process customer orders accurately and efficiently.
• Maintain and update CRM records.
• Support outbound campaigns and contribute to sales opportunities.
• Coordinate with internal teams to ensure smooth order fulfilment.

Skills

Account management

Sales support

Customer service

Communication skills

CRM proficiency

Organisational skills

Job description

Account Manager / Sales Executive

Salary: up to £30k

Location: Wimbledon

Job Type: Full-time, Permanent

About the Role

We are looking for a proactive and customer-focused Customer Advisor to join a busy sales and customer service team. This role is responsible for handling inbound enquiries via phone, email, and website channels, supporting customers throughout their journey, and helping convert enquiries into sales opportunities.

The successful candidate will build strong relationships with prospective and existing customers, maintain accurate CRM records, process orders efficiently, and provide outstanding customer service at every stage of the customer experience.

Key Responsibilities

• Respond to customer enquiries via phone, email, and online channels in a professional and timely manner.
• Build and maintain positive relationships with new and existing customers.
• Process customer orders accurately and efficiently.
• Maintain and update customer records within the CRM system.
• Conduct follow-up activities to support customer engagement and maximise sales opportunities.
• Support outbound campaigns and business development initiatives.
• Coordinate with internal teams to ensure smooth order fulfilment and customer satisfaction.
• Assist with sales administration, invoicing, and customer communications.
• Contribute to team reporting, forecasting, and workflow planning.
• Provide support across customer-facing departments during busy periods.
• Deliver exceptional customer service and ensure customer satisfaction at all times.

Skills & Experience

• Previous experience in a customer service, sales support, or customer advisory role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and manage multiple tasks effectively.
• Self-motivated with a proactive and positive attitude.
• Strong IT skills, including Microsoft Office applications.
• Ability to work collaboratively within a team environment.
• Commitment to delivering excellent customer experiences.

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.