Customer Services Executive

Office Angels; Wimbledon; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working after training

Quarterly team social events

Modern Wimbledon office

Job summary

Office Angels in Wimbledon is seeking a Customer Advisor to support customers via email, phone and web enquiries while delivering an exceptional experience. Start ASAP with a 9:00am–5:00pm schedule and hybrid working after training.

You will build relationships, process orders, and help the sales team with campaigns, while using Word and Excel to keep CRM records up to date. Join a friendly, expanding team in a modern central Wimbledon office with great transport links and development

Qualifications

• Excellent written and verbal communication.
• Experience in customer service or sales support.
• Strong organisation and attention to detail.
• Proactive, team-focused with ability to meet deadlines.

Responsibilities

• Respond to customer enquiries by phone, email and website.
• Provide helpful, accurate and professional advice to customers.
• Follow up on enquiries to maximise sales opportunities.
• Process customer orders and maintain CRM records accurately.
• Support the sales team with outbound campaigns and lead generation.
• Build strong relationships with new and existing customers.
• Ensure excellent customer service at every stage of the journey.
• Work closely with internal teams to deliver a seamless customer experience.

Skills

Communication skills

Training background

Organisational skills

Customer service experience

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Wimbledon | 9:00am - 5:00pm | Hybrid Working (After training) | Start Date: ASAP - Salary - £26-30k

Join our friendly and growing team as a Customer Advisor, supporting customers through email, phone and web enquiries while delivering an exceptional customer experience. This is a fantastic opportunity for someone who enjoys building relationships

What You'll Be Doing

• Responding to customer enquiries via phone, email and website
• Providing helpful, accurate and professional advice to customers
• Following up on enquiries to maximise sales opportunities
• Processing customer orders and maintaining CRM records accurately
• Supporting the sales team with outbound campaigns and lead generation
• Building strong relationships with new and existing customers
• Ensuring excellent customer service at every stage of the customer journey
• Working closely with internal teams to deliver a seamless customer experience

What We're Looking For

• Excellent communication skills, both written and verbal
• Ideally from either a training or delivery background
• Strong organisational skills and attention to detail
• Customer service or sales support experience
• Confident using Microsoft Office, particularly Word and Excel
• A proactive, positive and team-focused approach
• Ability to prioritise workload and meet deadlines

What We Offer

• Competitive salary
• 25 days annual leave plus Bank Holidays
• Hybrid working after successful training period
• Quarterly team social events
• Modern Central Wimbledon office with fantastic transport links
• Supportive team environment and ongoing development opportunities
• Monday to Friday, 9:00am - 5:00pm working hours

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. Office Angels UK is an Equal Opportunities Employer.