Account Executive/ Customer Relations

Office Angels; Wimbledon; On-site; GBP 24,000 - 29,000; Full time

Job summary

Office Angels in Wimbledon is seeking an Account Manager / Client Executive to handle inbound enquiries, support customers through their journey, and convert enquiries into sales opportunities.

You will build strong relationships, maintain CRM records, process orders, and deliver exceptional service across the customer lifecycle.

Qualifications

• Experience in a customer service, sales support, or customer advisory role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and manage multiple tasks effectively.
• Self-motivated with a proactive and positive attitude.
• Strong IT skills, including Microsoft Office applications.
• Ability to work collaboratively within a team environment.
• Commitment to delivering excellent customer experiences.

Responsibilities

• Respond to customer enquiries via phone, email, and online channels in a professional and timely manner.
• Build and maintain positive relationships with new and existing customers.
• Process customer orders accurately and efficiently.
• Maintain and update customer records within the CRM system.
• Conduct follow-up activities to support customer engagement and maximise sales opportunities.
• Support outbound campaigns and business development initiatives.
• Coordinate with internal teams to ensure smooth order fulfilment and customer satisfaction.
• Assist with sales administration, invoicing, and customer communications.
• Contribute to team reporting, forecasting, and workflow planning.
• Provide support across customer-facing departments during busy periods.
• Deliver exceptional customer service and ensure customer satisfaction at all times.

Skills

Customer service

Sales support

Verbal & written communication

Organisational skills

Prioritise workload

Microsoft Office

Teamwork

Customer experience

Tools

Microsoft Office

Job description

Account Manager / Client Executive

Salary: starting Salary £26,500Location: WimbledonJob Type: Full-time, Permanent

About the Role

We are looking for a proactive and customer-focused Customer Advisor to join a busy sales and customer service team. This role is responsible for handling inbound enquiries via phone, email, and website channels, supporting customers throughout their journey, and helping convert enquiries into sales opportunities.

The successful candidate will build strong relationships with prospective and existing customers, maintain accurate CRM records, process orders efficiently, and provide outstanding customer service at every stage of the customer experience.

Key Responsibilities

• Respond to customer enquiries via phone, email, and online channels in a professional and timely manner.
• Build and maintain positive relationships with new and existing customers.
• Process customer orders accurately and efficiently.
• Maintain and update customer records within the CRM system.
• Conduct follow-up activities to support customer engagement and maximise sales opportunities.
• Support outbound campaigns and business development initiatives.
• Coordinate with internal teams to ensure smooth order fulfilment and customer satisfaction.
• Assist with sales administration, invoicing, and customer communications.
• Contribute to team reporting, forecasting, and workflow planning.
• Provide support across customer-facing departments during busy periods.
• Deliver exceptional customer service and ensure customer satisfaction at all times.

Skills & Experience

• Previous experience in a customer service, sales support, or customer advisory role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and manage multiple tasks effectively.
• Self-motivated with a proactive and positive attitude.
• Strong IT skills, including Microsoft Office applications.
• Ability to work collaboratively within a team environment.
• Commitment to delivering excellent customer experiences.

If you're passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we'd love to hear from you.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.