Customer Services Executive

Bucks and Berks Recruitment; Marlow; Hybrid; GBP 23,400 - 28,600; Full time

Benefits offered by this job

Hybrid working

Office in Marlow

Job summary

Bucks and Berks Recruitment is recruiting a Customer Services Agent for our UK HQ in Marlow. You will manage customer interactions across channels from order through delivery and after-sales support.

Hybrid working with a 9am–5pm schedule suits an energetic candidate looking to grow in a dynamic, customer-focused role. Experience in office-based customer service or hospitality/retail is valuable, but attitude matters most.

Qualifications

• Strong communication skills, both verbal and written.
• Confident handling challenging customer situations with professionalism and empathy.
• High level of accuracy with strong data entry and administrative skills.
• Well-organised with excellent time management and prioritisation skills.
• Proficient in Microsoft Office.

Responsibilities

• Manage customer enquiries via telephone and digital channels using CRM and contact centre systems.
• Process and manage customer orders.
• Respond promptly and efficiently to general and order-specific enquiries.
• Handle returns and refunds, ensuring all systems are accurately updated.
• Support customers with order tracking and delivery updates.
• Manage complaints professionally, resolving issues or escalating when required.
• Accurately log all customer interactions and actions within the CRM system.

Skills

Strong communication

Empathy

Data entry

Time management

Organisation

Microsoft Office

Tools

CRM software

Contact centre systems

Job description

We are currently recruiting for a Customer Services Agent to join our client’s UK HQ in fantastic offices based in Marlow.

As a Customer Services Agent, you will be responsible for managing customer interactions across multiple channels, ensuring a seamless and positive experience from order through to delivery and after-sales support.

This is a fantastic opportunity for someone bright, keen to learn and develop their career in a growing organisation. You may have some previous office based customer service experience or you may come from hospitality or retail. What’s most important is your attitude!

£26k plus excellent benefits, hybrid working, 9am – 5pm.

Duties include

• Manage customer enquiries via telephone and digital channels using CRM and contact centre systems


• Process and manage customer orders


• Respond promptly and efficiently to general and order-specific enquiries


• Handle returns and refunds, ensuring all systems are accurately updated


• Support customers with order tracking and delivery updates


• Manage complaints professionally, resolving issues or escalating when required


• Accurately log all customer interactions and actions within the CRM system

Skills/Experience

• Strong communication skills, both verbal and written


• Confident handling challenging customer situations with professionalism and empathy


• High level of accuracy with strong data entry and administrative skills


• Well-organised with excellent time management and prioritisation skills


• Proficient in Microsoft Office

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.