Customer Services Executive

Travail Employment Group; Doncaster; Presencial; GBP 25.470 - 31.130; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days holiday

Free parking

Stable company

Family owned

Inclusive team

Descripción de la vacante

Travail Employment Group is assisting in recruiting a Customer Services Executive for a role based in Doncaster. You will support the sales and operations teams to deliver world-class service, contributing to the department's central role in business success.

The position offers opportunities to develop your career and increase salary in line with additional responsibilities. A stable, family-owned company with a friendly team and generous benefits awaits.

Formación

• Customer driven experience is essential.
• Intermediate IT skills with MS Office proficiency.
• Confident and effective communication with customers and internal stakeholders.
• Ability to multitask and prioritise daily activities.

Responsabilidades

• Manage customer queries and process orders quickly and effectively.
• Deal with complaints from customers and courier issues as they arise.
• Coordinate returns with the sales team, supply chain and warehouse.
• Resolve courier issues and manage deliveries.
• Record notes in CRM system and perform general customer admin.
• Support account managers with all Customer Service queries.

Conocimientos

Customer service experience

MS Office skills

CRM experience

Communication skills

Multitasking

Herramientas

CRM software

MS Office Suite

Descripción del empleo

Customer Services Executive

Doncaster

c£28.3k

Permanent, Full Time

Benefits - 33 days holiday - Free parking - Stable company - Family owned - inclusive, friendly team.

Our client is keen to recruit a Customer Services Executive to support the sales and operations teams in delivering world class service. This department is considered central to the success of the business and staff will have opportunities to develop their career and increase their salary in line with extra responsibilities.

Duties of the Customer Services Executive include:

• Managing customer queries and processing orders quickly and effectively.
• From time to time dealing with complaints from customers and courier issues.
• Work with the sales team, supply chain, and warehouse in processing returns.
• Resolving courier issues and managing deliveries.
• General customer admin including recording notes in CRM system.
• Supporting the account managers with all Customer Service queries.

To apply for the Customer Services Executive, you must:

• Display a can-do attitude and a willingness to resolve problems quickly.
• Previous customer driven experience is essential for the role.
• Intermediate IT skills with intermediate MS Office Suite skills.
• Communicate confidently and effectively with customers and internal stakeholders.
• Multitask and prioritizes your own activities daily.

Benefits - 33 days holiday - Free parking - Stable company - Family owned - inclusive, friendly team.

Hours: Monday - Thursday 7.30 - 4.30 and Friday 7.30 - 4pm. 45 mins lunch break.

Owner/Driver essential in the role as semi-rural location and no public transport.