Customer Service Administrator

hireful; Burscough; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Employee Rewards

Assistance Programme

Retail discounts

Auto-Enrolment Pension

Life Assurance

Cycle to Work

Training & Development

Job summary

Hireful Ltd. is seeking a Customer Service Administrator/Account Administrator in Burscough. The role involves handling calls and emails, processing orders, sourcing parts, and supporting contract administration in a fast-paced team.

You will join a busy operational support function with full training, a comprehensive benefits package, and a friendly, supportive environment. Commutable from surrounding areas in the Northwest.

Qualifications

• Clear and professional communication over phone and email.
• Accurate data entry and record keeping in internal systems.
• Ability to manage multiple tasks and meet deadlines.
• Strong organisational skills and prioritisation ability.
• Desirable experience in administrative or customer service roles.

Responsibilities

• Be the first point of contact for telephone and email enquiries.
• Process customer orders accurately and update internal systems.
• Identify parts and source from suppliers at competitive pricing.
• Raise quotations, monitor orders and support contract administration.
• Assist with reporting, invoice allocation and credit monitoring.

Skills

Customer service

Data entry

Telephone manner

Organisational skills

Attention to detail

Education

GCSEs or equivalent

Tools

MS Excel

Job description

A growing UK-based technical distribution business is seeking a Customer Service Administrator/Account Administrator, to join a busy, supportive team within its operational support function. The organisation operates across multiple sites and continues to expand through sustained growth. Join a fast-paced environment where accuracy, communication, and teamwork are highly valued!

Location: Burscoughand easily commutable from surrounding areas including Ormskirk, Southport, Wigan, Skelmersdale, Parbold.

Working hours are Monday to Friday, 8:30am – 5:00pm, with a 1-hour lunch break and the starting salary is £25,700 per annum, alongside a comprehensive benefits package designed to support work–life balance and wellbeing.

Benefits include up to 33 days’ holiday (20 days including Bank Holidays increasing 1 day a year with service) an Employee Rewards scheme offering flexible ‘quirky perks’ such as late starts, early finishes, extended lunches, and complimentary food and drink, plus access to an Employee Assistance Programme, Retail Discount Scheme, Auto-Enrolment Pension Scheme, and Life Assurance. You’ll also be joining a friendly, supportive team where you’ll be made to feel welcome from day one.

What will you be doing?

• Act as the first point of contact for telephone and email enquiries, providing a professional and efficient service
• Process customer orders accurately, ensuring all information is recorded correctly on internal systems
• Identify required parts based on engineer/customer information and source from suitable suppliers at competitive pricing
• Raise quotations, monitor orders, and support contract administration across multiple accounts and customers
• Assist with reporting, invoice allocation, credit monitoring, and general administrative support within the team

What will you bring to the role?

• Strong communication skills with a confident and polite telephone manner
• Excellent attention to detail with the ability to manage multiple tasks and deadlines
• Good organisational skills and ability to prioritise workload effectively
• Competent IT skills, particularly in data entry and email communication
• Previous experience in an administrative or customer service-based role is desirable

You will be supported with full training and ongoing development to help you build confidence and progress within the business. If you are a Customer Service Administrator, Account Coordinator, Client Services Administrator, or have worked in a similar role this could be the role for you!

This is a fantastic opportunity for someone who enjoys varied administrative work in a busy, customer-focused environment within a friendly team ! If you are proactive, reliable, and eager to learn,

Up to 33 days holiday including Bank Holidays (with service) Employee Rewards with the ability to gain ‘quirky perks’ e.g., late starts, early finish, long lunch, coffee and /or lunch on us.Employee Assistance Programme – includes fitness classes, podcasts, advice toolkits and confidential counselling service.Retail Discount Scheme across many major high street stores, hospitality venues, holidays, and days out etc.Cycle to Work SchemeCareer opportunities are available throughout the business – across our 27 branches within the UK and Ireland.Training and Development investment for employees to enjoy including on the job training, apprenticeships, and self-development courses Auto Enrolment Pension SchemeLife AssuranceGroup Income ProtectionContributory Everyday Health PlanFinancial Well Being Investment and Savings Contributory Private Medical Cover