Customer Services Co-Ordinator

ExamWorks Investigation Services Limited; Bolton; Híbrido; GBP 24 000 - 29 000; Tempo integral

Resumo da oferta

ExamWorks Investigation Services Limited is seeking a Customer Services Co-Ordinator in Bolton for a 9-month fixed-term contract. The role acts as the first point of contact for solicitors, insurers, medical suppliers and claimants, delivering outstanding customer service and resolving enquiries efficiently.

You will handle calls, provide updates, and maintain case records while building strong client relationships in a fast-paced environment.

Qualificações

• Excellent verbal and written communication skills.
• Confident and professional telephone manner.
• Strong customer service focus with a genuine desire to help others.
• Excellent problem-solving abilities.
• High level of accuracy and attention to detail.
• Good IT and system skills.
• Ability to work independently and manage workloads effectively.
• Ability to remain calm and perform well under pressure.
• Positive attitude and a strong team-player mentality.

Responsabilidades

• Handle incoming and outgoing telephone calls professionally and efficiently.
• Respond to customer, client and expert enquiries, including more complex case-related queries.
• Provide regular updates and ensure customers are informed throughout the case journey.
• Deliver first-call resolution wherever possible by taking ownership of enquiries.
• Build strong relationships with clients, customers and experts.
• Accurately update case management systems and maintain detailed records.
• Develop a thorough understanding of case types, processes and the litigation journey.
• Identify recurring issues and suggest improvements to reduce repeat contact.
• Resolve complaints at the earliest opportunity or escalates appropriately.
• Complete assigned tasks within required timescales.
• Participate in training and development opportunities.
• Contribute positively to team objectives and support colleagues when required.

Conhecimentos

Excellent communication

Telephone etiquette

Customer service

Problem solving

Attention to detail

IT skills

Work under pressure

Team player

Ferramentas

Case management system

Descrição da oferta de emprego

Customer Services Co-Ordinator

Customer Service Bolton , Lancashire Fixed Term Contract Oct 23, 2026

Location: Premex House, Bolton.

Salary: £26,402.00

Hours: 37.5 hours per week Monday to Friday.

Contract: Fixed term contract for 9 months

About the Role

We are looking for a highly motivated Customer Service Advisor to join our busy and supportive team. This is a fast-paced role where you will act as the first point of contact for solicitors, insurers, medical suppliers and claimants, delivering outstanding customer service and ensuring all enquiries are resolved efficiently and professionally.

If you enjoy helping people, have excellent communication skills and thrive in a customer-focused environment, we'd love to hear from you.

Key Responsibilities

• Handle incoming and outgoing telephone calls professionally and efficiently.
• Respond to customer, client and expert enquiries, including more complex case-related queries.
• Provide regular updates and ensure customers are informed throughout the case journey.
• Deliver first-call resolution wherever possible by taking ownership of enquiries.
• Build strong relationships with clients, customers and experts.
• Accurately update case management systems and maintain detailed records.
• Develop a thorough understanding of case types, processes and the litigation journey.
• Identify recurring issues and suggest improvements to reduce repeat contact.
• Resolve complaints at the earliest opportunity or escalates appropriately.
• Complete assigned tasks within required timescales.
• Participate in training and development opportunities.
• Contribute positively to team objectives and support colleagues when required.

What We’re Looking For

Essential Skills & Attributes

• Excellent verbal and written communication skills.
• Confident and professional telephone manner.
• Strong customer service focus with a genuine desire to help others.
• Excellent problem-solving abilities.
• High level of accuracy and attention to detail.
• Good IT and system skills.
• Ability to work independently and manage workloads effectively.
• Ability to remain calm and perform well under pressure.
• Positive attitude and a strong team-player mentality.

Experience

• Previous customer service experience is desirable.
• Previous telephony or contact centre experience would be advantageous.
• Knowledge of 3dR services or processes would be beneficial but is not essential as full training will be provided.

Personal Qualities

• Friendly and approachable
• Reliable and dependable
• Punctual and professional
• Positive and enthusiastic
• Committed to delivering exceptional customer service
• A supportive team member who enjoys working collaboratively

What We Offer

• Full training and ongoing development
• A supportive and friendly team environment
• Career progression opportunities
• Employee benefits package
• The opportunity to make a real difference to our customers' experience

BH1407

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