Case Handler

ExamWorks Group; Bolton; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training and development

Career progression opportunities

Supportive team environment

Employee wellbeing initiatives

Company benefits package

Job summary

Premex is seeking a detail‑oriented Case Handler in Bolton to manage medical legal claims from instruction to report delivery. You will coordinate with injured parties, solicitors, medical experts and clients, arranging appointments and ensuring timely, accurate reporting.

The role emphasises excellent communication, strong customer service, and the ability to handle multiple tasks in a fast-paced environment within our Operations team. Previous related experience is helpful but not essential.

Qualifications

• Excellent communication skills are essential.
• Strong customer service experience.
• Exceptional attention to detail and organisational skills.
• Ability to manage multiple tasks and competing priorities.
• Confidence working with systems and databases.
• Proactive and solution-focused approach.
• Ability to work independently and as part of a team.

Responsibilities

• Progress medical legal claims from instruction through to report delivery.
• Liaise with injured parties, solicitors, medical experts and clients.
• Book medical appointments prioritising convenience for customers.
• Provide customers with clear information on appointment availability, wait times and report turnaround times.
• Ensure medical experts receive all relevant documentation for court-ready reports.
• Handle inbound/outbound calls, emails and correspondence professionally.
• Maintain accurate records and update internal systems.
• Monitor case progress and deadlines; meet targets.
• Identify opportunities to improve processes and customer experience.
• Escalate complex cases when appropriate.

Skills

Excellent communication

Customer service

Attention to detail

Multitasking

Systems & databases

Proactive & solution-focused

Teamwork

Tools

Databases

Job description

Case Handler

Location: Bolton BL6 6SX
Full time Permanent
Salary: £25056

Join Premex and Make a Difference

Premex is one of the UK's leading providers of independent medical reporting and rehabilitation services. We are looking for a highly organised and customer-focused Case Handler to join our Operations team and play a key role in managing medical legal claims and delivering outstanding service to our clients.

This is an excellent opportunity for someone who enjoys working in a fast‑paced environment, managing multiple priorities, and communicating with a wide range of stakeholders.

What You'll Be Doing

As a Case Handler, you will be responsible for progressing medical legal claims from instruction through to report delivery, ensuring cases are handled efficiently and in line with service level agreements.

• Managing and progressing medical legal cases to agreed deadlines.
• Liaising with injured parties, solicitors, medical experts and clients.
• Booking medical appointments, ensuring convenience and accessibility for customers.
• Providing customers with clear information regarding appointment availability, waiting times and report turnaround times.
• Ensuring medical experts receive all relevant documentation to produce court‑ready reports.
• Handling inbound and outbound calls, emails and correspondence professionally and efficiently.
• Maintaining accurate records and updating internal systems.
• Monitoring case progress and ensuring key deadlines are met.
• Working towards individual and team performance targets.
• Identifying opportunities to improve processes and enhance customer experience.
• Escalating complex cases or issues where appropriate.

What We're Looking For

• Excellent communication skills, both written and verbal.
• Strong customer service experience.
• Exceptional attention to detail and organisational skills.
• The ability to manage multiple tasks and competing priorities.
• Confidence working with systems and databases.
• A proactive and solution‑focused approach.
• The ability to work effectively both independently and as part of a team.

Previous experience within a case handling, administration, claims, legal support, healthcare administration or customer service environment would be advantageous but is not essential.

Why Join Premex?

At Premex, our people are at the heart of everything we do. We offer a supportive and collaborative environment where employees are encouraged to develop and grow their careers.

Benefits Include:

• Competitive salary
• Comprehensive training and development
• Career progression opportunities
• Supportive team environment
• Employee wellbeing initiatives
• Company benefits package