Customer Support Advisor

ExamWorks Group; Bolton; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

ExamWorks Group in Bolton is seeking a Customer Support Advisor to join our team, delivering first-class support to solicitors, medical experts, suppliers, and claimants throughout the case journey. You will be the first point of contact for inquiries, aiming for first-call resolution with empathy.

This role offers a permanent, full-time position with 37.5 hours per week, salary £26,152, and training to build experience in a fast-paced environment handling sensitive cases.

Qualifications

• Strong communication and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Handle inbound and outbound telephone calls from claimants, solicitors and other stakeholders.
• Provide clear, professional information regarding case progress.
• Book medical-legal appointments and ensure regulatory compliance.
• Maintain accurate case documentation with high-quality written communication.
• Escalate complaints appropriately and support swift resolution.
• Identify opportunities to improve processes and reduce repeat calls.

Skills

Communication skills

Customer-focused

Detail-oriented

Problem solving

IT literacy

Job description

Customer Support Advisor
Customer Service Bolton Permanent Oct 23, 2026

Customer Support Advisor

• Location: Horwich Bolton, Premex House.
• Salary: £26,152.00
• Hours: 37.5 hours per week either 9.00-5.00 or 9.00 - 5.30.

Are you a people-focused professional with excellent communication skills and a passion for delivering outstanding customer service? We are looking for a Customer Support Advisor to join our growing team, providing first-class support to solicitors, medical experts, suppliers, and claimants throughout the case journey.

This is an exciting opportunity for someone who enjoys working in a fast-paced environment, solving problems, and making a real difference to customers during what can often be a sensitive and challenging time.

The Role

As a Customer Support Advisor, you will be the first point of contact for incoming and outgoing calls, managing a range of enquiries and ensuring every interaction is handled professionally, accurately, and with empathy.

You will take ownership of customer queries, aiming for first-call resolution wherever possible, while keeping all parties updated on case progress and delivering an exceptional customer experience throughout.

Key Responsibilities

• Handle inbound and outbound telephone calls from claimants, solicitors, medical experts, and suppliers.
• Provide clear, professional, and accurate information regarding case progress and enquiries.
• Book medical legal appointments, ensuring convenience for clients and compliance with conflict-of-interest requirements.
• Manage sensitive and complex cases with empathy and professionalism.
• Take ownership of customer queries and follow through to resolution.
• Identify opportunities to improve processes and reduce repeat calls.
• Maintain excellent relationships with clients, customers, and medical experts.
• Accurately prepare, process, and manage case documentation.
• Ensure all written correspondence is completed to a high standard with excellent spelling and grammar.
• Work across multiple systems while adhering to company procedures and service standards.
• Escalate complaints appropriately and support swift resolution.
• Participate in training and continuously develop business and industry knowledge.

About You

• An excellent communicator with strong verbal and written skills.
• Confident and professional on the telephone.
• Customer-focused with a genuine desire to help others.
• Detail-oriented and committed to producing accurate work.
• A strong problem solver who can work independently and use their initiative.
• Comfortable working under pressure and managing a varied workload.
• IT literate and confident using multiple systems.
• Friendly, reliable, punctual, and a positive team player.

Experience Required

Essential:

• Strong communication and customer service skills.
• Ability to manage multiple tasks and work accurately in a fast-paced environment.

Desirable:

• Previous telephony or call centre experience.
• Experience within a customer service environment.
• Experience working with case management systems or administrative processes.

What We Offer

• Comprehensive training and ongoing development.
• Supportive and collaborative team environment.
• Opportunity to build a rewarding career within a growing business.
• A role where you can make a genuine impact on customer outcomes every day.

If you are passionate about delivering exceptional customer service and thrive in a busy, people-focused environment, we'd love to hear from you.