Case Handler

ExamWorks Group; United Kingdom; On-site; GBP 25,000 - 32,000; Full time

Job summary

ExamWorks Group is seeking a highly organised 3D Plus Case Handler to manage a busy caseload of complex medical-legal claims from instruction to completion. You will coordinate appointments, liaise with solicitors and experts, and ensure adherence to deadlines with meticulous record-keeping.

With strong administrative and customer service experience, you will thrive in a fast-paced environment, maintaining professionalism and discretion when handling sensitive information.

Qualifications

• Experience handling medical-legal or claims cases with sensitivity.
• Proven ability to manage multiple cases and deadlines with accuracy.
• Excellent written and verbal communication for claimants and solicitors.
• Proficient with case management systems and evidence gathering.

Responsibilities

• Manage and progress medical legal cases from instruction through completion.
• Arrange appointments with medical experts and suppliers via CMS.
• Liaise with solicitors, claimants, experts, and suppliers within timescales.
• Monitor case progress and ensure court deadlines and requirements are met.
• Handle calls professionally and provide regular updates to stakeholders.
• Maintain accurate, detailed records in the case management system.

Skills

Case handling

Customer service

Attention to detail

Multitasking

Telephone skills

Education

GCSE Maths & English (A-C / 4-9)

Tools

Case Management Software

Job description

3D Plus Case Handler

Location: Premex House

Contract: Full Time, Permanent

About the Role

We are looking for a highly organised and customer-focused 3D Plus Case Handler to join our growing team. This is an excellent opportunity for someone with strong administrative and customer service experience who enjoys managing cases from instruction through to completion in a fast-paced, quality-driven environment. You will be responsible for managing a caseload of complex compensation claims, ensuring each case progresses efficiently while delivering exceptional service to claimants, solicitors, medical experts, and suppliers. Due to the sensitive and high-value nature of the work, exceptional attention to detail, empathy, and strong organisational skills are essential.

Key Responsibilities

• Manage and progress medical legal cases from instruction through to completion, ensuring compliance with agreed service levels and quality standards.
• Arrange appointments with medical experts and suppliers using the case management system.
• Proactively liaise with solicitors, claimants, experts, and suppliers to obtain updates, appointments, and reports within contractual timescales.
• Monitor case progress and ensure all court deadlines and customer requirements are met.
• Handle inbound and outbound telephone calls professionally, providing regular updates and an excellent customer experience.
• Maintain accurate and detailed records on the case management system.
• Review and manage sensitive information and documentation with professionalism and discretion.
• Ensure post-report actions are completed, including liaising with experts regarding court appearances, joint statements, conferences with counsel, and associated fees.
• Identify and resolve issues that may impact service delivery or case progression.
• Attend all required training and comply with company policies and procedures.

About You

You will be an organised and resilient individual with exceptional communication skills and a passion for delivering excellent customer service.

Essential Skills & Experience

• Previous experience in a customer service, case handling, fee earner, legal administration, or medical legal environment.
• Experience using case management systems.
• Strong telephone and communication skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines effectively.
• Strong problem-solving abilities and the confidence to work independently.
• IT literate with good administrative skills.
• Comfortable dealing with sensitive and sometimes distressing information.

Desirable

• Previous experience within a law firm, claims environment, or medico-legal sector.
• Understanding of personal injury or medical legal processes.

Personal Attributes

• Professional and reliable.
• Positive and enthusiastic approach.
• Strong team player.
• Excellent time management and organisational skills.
• Committed to personal development and continuous learning.
• Respectful, empathetic, and customer-focused.

Qualifications

• GCSE Grade A-C / 4-9 (or equivalent) in Maths and English.
• Additional legal or business administration qualifications would be advantageous.

What You'll Receive

• Comprehensive training and ongoing development.
• Supportive and collaborative team environment.
• Opportunities for career progression.
• Competitive salary and benefits package.
• The opportunity to make a genuine difference to customers during challenging circumstances.

Internal Vacancy

This is an internal only vacancy and external or agency candidates will not be accepted.

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