Contract Coordinator

Arcus FM Limited; Cirencester; Sur place; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

4% bonus

Pension scheme (5-6% match)

Life Assurance

Training Sponsorship

Discounts and vouchers

Résumé du poste

Arcus FM Limited is seeking a Contract Coordinator for a 6-month fixed-term contract at our Cirencester site. You will be the first point of contact for customers, handling maintenance queries and ensuring service levels across key areas are met.

You’ll record job requirements in our systems, liaise with internal departments and external contractors, and support the Account Manager to deliver the TRIOS contract. A 4% bonus and strong benefits accompany the role.

Qualifications

• Experience in customer services or call centre environments.
• Excellent communication and problem-solving skills.
• Proficiency in Microsoft Office applications and IT systems.
• Strong organisational ability and data processing speed.

Responsabilités

• Handle inbound customer calls and emails regarding maintenance queries.
• Record job requirements accurately in in-house systems and portals.
• Take ownership of customer queries to enable first contact resolution where possible.
• Liaise with internal teams and external contractors for updates and ETAs.
• Monitor KPI performance and support management to meet client objectives.
• Assist with general administrative duties in the Support Centre.

Connaissances

Customer service

Communication

Microsoft Office

Data entry

Outils

CRM software

Description du poste

Do you have customer service experience?

Enjoy being the first point of contact?

Yes? I may have the ideal role for you…

We require a Contract Coordinator to join us on a 6 month fixed term contract, at our Cirencester site.

You will be consistently delivering the companies “service expectations” successfully across all key areas, liaising with and supporting clients and working closely with external and internal departments to do so.

You will take responsibility for the performance of accounts with the Account Manager to deliver the elements of the TRIOS contract. Ensuring the clients satisfaction and to abide by the following list of responsibilities and duties.

About the Job

Key Accountabilities:

• Receive inbound calls from existing customers regarding maintenance queries, providing exceptional customer service
• Receiving & responding to enquiries & new job e-mails from existing customers
• Accurate & full recording of job requirements and priority on in-house software and client portals.
• Taking ownership of customer queries to offer first contact resolution where possible
• Handle Customer Support Centre administrative duties, including monitoring team inboxes etc
• Liaison with various internal departments and external contractors to obtain relevant job updates and ETA’s
• Working to pre-determined daily / weekly / monthly team jobs
• Communicate with contractors for outstanding job updates
• Work closely with Management to achieve both client and business objectives.
• Monitor KPI performance and follow up as required.

To be successful you will have:

To succeed in this role you will ideally have experience within Customer Services, excellent communication skills and a flair for great service.

In addition, you will have excellent proficiency in Microsoft Office applications and IT systems and be well organised with the ability to process data quickly and accurately and support team members.

If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

When you join us, you’ll receive:

• Salary: £26,437 per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs