Customer Services Associate

Faith Recruitment Ltd; Woking; On-site; GBP 23,000 - 29,000; Full time

Job summary

Faith Recruitment Ltd is assisting in recruiting a Customer Service Associate for a role in Woking. The successful candidate will work on a busy reception and deliver excellent client service in a fast-paced environment.

The position involves managing bookings, maintaining reception areas, and supporting management with admin tasks while ensuring high service standards and weekend shift patterns where required.

Qualifications

• Experience in customer service environment.
• Excellent communication skills and a professional manner.
• Proactive, can-do attitude and reliability.

Responsibilities

• Provide exceptional customer service to clients.
• Ensure communal areas are prepared and diary is up to date for bookings.
• Be first point of contact for clients at the main reception desk.
• Maintain the appearance and upkeep of the reception area.
• Support management with general administration and inquiries.
• Liaise with maintenance team and handle simple fixes as needed.
• Ensure a high level of service is maintained at all times.
• General cleaning and sanitisation in line with current needs.

Skills

Customer service

Communication skills

Proactive attitude

Friendly demeanor

Tools

MS Office

Job description

Customer Service Associate

Woking

26,000pa

My client is seeking a multi-tasking Customer Service Associate to join their fantastic team. The ideal candidate will have a passion for great service and enjoy being in a fast-paced role.

Key responsibilities will include:

• Provide exceptional customer service to clients
• Ensure communal areas are prepared and diary is up to date for bookings
• Being first point of contact for all clients on the main reception desk
• Be responsible for the upkeep and appearance of the reception area
• Supporting management general administration and enquiries
• Liaising with maintenance team, dealing with easy quick fix tasks when necessary
• Ensuring a high level of service is met at all times
• General cleaning and sanitisation in line with current needs

To be considered the ideal candidate will:

• Be well presented with a friendly, welcoming manner.
• Excellent communication skills and experience within customer service
• Be hardworking with a proactive, professional manner.
• Have the ability to show initiative with a 'can do' attitude.
• Good MS Office skills including Word and Excel

In return my client offers a lovely working environment in fabulous offices with the opportunity to grow and develop in a hands on role. Please note this role does include shift patterns that include weekend work.