Temporary Customer Experience Assistant

Allen Associates; Abingdon; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

On-site parking

Job summary

Allen Associates is seeking a Temporary Customer Experience Assistant to support front-of-house at a specialist workspace centre in Abingdon. You will greet visitors, handle calls and emails, and help ensure a welcoming, professional first impression for staff and guests.

This on-site role involves managing bookings, distributing mail, and keeping reception areas tidy, with opportunities to develop administrative and customer service skills in a dynamic science and technology environment.

Qualifications

• Strong organisational and administrative skills.
• Excellent communication skills, face-to-face and via phone/email.
• Confident IT skills, including MS Office and booking systems.
• Professional and approachable demeanour.
• Ability to manage multiple priorities efficiently.
• Previous reception or customer service experience desirable.

Responsibilities

• Greeting visitors and guests, ensuring a friendly and professional first impression.
• Managing phone and email inquiries with a solutions-focused attitude.
• Opening and closing the centre at the beginning and end of each shift.
• Handling administrative duties such as filing, mail delivery, and recording meeting room bookings.
• Managing keys and access passes for centre users.
• Ensuring shared spaces and reception areas remain tidy and welcoming at all times.
• Monitoring equipment and reporting any issues to maintenance teams promptly.

Skills

Excellent communication

Organisational skills

MS Office proficiency

Booking systems familiarity

Reception/customer service experience

Job description

Are you approachable, organised, and committed to providing excellent customer service? This is a great opportunity to support the smooth operation of a specialist workspace centre, helping visitors and staff feel welcome and valued.

Temporary Customer Experience Assistant Responsibilities

This position will involve, but will not be limited to:

• Greeting visitors and guests, ensuring a friendly and professional first impression.
• Managing phone and email inquiries with a solutions-focused attitude.
• Opening and closing the centre at the beginning and end of each shift.
• Handling administrative duties such as filing, mail delivery, and recording meeting room bookings.
• Managing keys and access passes for centre users.
• Ensuring shared spaces and reception areas remain tidy and welcoming at all times.
• Monitoring equipment and reporting any issues to maintenance teams promptly.

Temporary Customer Experience Assistant Rewards

• Opportunity to work within a high-profile science and technology environment.
• Access to parking facilities on site.
• Supportive, professional environment focused on excellent client and visitor experience.
• Opportunities to develop administrative and customer service skills.

The Company

Our client fosters a collaborative culture that values innovation, professionalism, and inclusive working practices. This is an engaging environment for someone looking to gain valuable experience in front of house and customer service within a cutting-edge sector.

Temporary Customer Experience Assistant Experience Essentials

• Strong organisational and administrative skills.
• Excellent communication skills, both face-to-face and via phone/email.
• Confident IT skills, including familiarity with MS Office and booking systems.
• Professional and approachable demeanour.
• Ability to manage multiple priorities efficiently.
• Previous reception or customer service experience desirable.

Location

This role offers on-site parking and easy access to public transport options.