Reception Customer Service

Ritz Recruitment; City of Edinburgh; Sur place; GBP 24 000 - 32 000; Plein temps

Résumé du poste

Ritz Recruitment is seeking a Customer Service Associate / Reception to join a vibrant team in Edinburgh. You will play a key role in delivering front-of-house service, welcoming residents, coordinating events, and supporting tenancy operations from move-in to move-out.

The role focuses on building relationships with residents and partners, resolving enquiries with empathy, and driving occupancy through sales and marketing activities.

Qualifications

• Proven experience in a customer-facing role.
• Outstanding customer service and communication skills.
• A proactive, positive, and solutions-focused attitude.
• Strong organisation skills with the ability to multitask and prioritise.
• Confidence using Microsoft Office and database systems.
• Ability to work independently while being a supportive team player.
• Flexible, adaptable, and comfortable in a dynamic environment.
• A genuine passion for creating exceptional customer experiences.

Responsabilités

• Delivering exceptional front-of-house customer service
• Building strong relationships with residents, university partners, and local stakeholders
• Responding to enquiries and resolving issues with professionalism and empathy
• Supporting resident events and creating a welcoming community atmosphere
• Managing tenancy administration, maintenance requests, and resident communications
• Conducting property viewings and converting enquiries into bookings
• Assisting with move-ins, move-outs, and seasonal peak periods
• Supporting rent collection activities and promoting tenancy renewals
• Maintaining health & safety standards and ensuring compliance procedures are followed
• Contributing to the overall success, occupancy, and resident satisfaction of the property

Connaissances

Customer-facing role

Communication skills

Proactive attitude

Organisation

Microsoft Office

Database systems

Independent worker

Team player

Flexible / adaptable

Customer experience

Outils

Microsoft Office

Description du poste

Customer Service Associate / Reception, £28K

Workng pattern: 5 days out of 7, 40 hours a week

Be the Face of an Exceptional Resident Experience

Are you a people person who thrives in a fast-paced, customer-focused environment? Do you love building relationships, solving problems, and creating memorable experiences? If so, we'd love to hear from you.

We're looking for a Customer Service Associate to join this vibrant team. In this role, you'll be at the heart of daily operations, ensuring residents enjoy an outstanding living experience from move-in to move-out.

No two days are the same. One moment you'll be welcoming residents and hosting community events, the next you'll be supporting property operations, coordinating maintenance requests, conducting viewings, and helping drive occupancy through sales and marketing activities.

What You'll Be Doing

• Delivering exceptional front-of-house customer service
• Building strong relationships with residents, university partners, and local stakeholders
• Responding to enquiries and resolving issues with professionalism and empathy
• Supporting resident events and creating a welcoming community atmosphere
• Managing tenancy administration, maintenance requests, and resident communications
• Conducting property viewings and converting enquiries into bookings
• Assisting with move-ins, move-outs, and seasonal peak periods
• Supporting rent collection activities and promoting tenancy renewals
• Maintaining health & safety standards and ensuring compliance procedures are followed
• Contributing to the overall success, occupancy, and resident satisfaction of the property

What We're Looking For

• Proven experience in a customer-facing role
• Outstanding customer service and communication skills
• A proactive, positive, and solutions-focused attitude
• Strong organisation skills with the ability to multitask and prioritise
• Confidence using Microsoft Office and database systems
• Ability to work independently while being a supportive team player
• Flexible, adaptable, and comfortable in a dynamic environment
• A genuine passion for creating exceptional customer experiences

This is more than a customer service role. It's an opportunity to help create a thriving community where residents feel valued, supported, and at home. You'll join a collaborative team, develop valuable skills across customer service, sales, operations, and property management, and make a real impact every day.