Customer Services Assistant

Durham University; North East; On-site; GBP 18,000 - 24,000; Full time

Job summary

Durham University is seeking a Customer Services Assistant for our Library and Collections. You will work across our facilities, providing front-line customer support both face-to-face and virtually, and help with visitor services in museums and libraries.

The role includes shifts across mornings, days, and evenings on a rota, with weekend working expected. Responsibilities include engaging with customers at reception, shelving returned items, processing new books, and moving materials between

Qualifications

• Front-line customer service experience may be beneficial.
• Ability to engage with customers and provide guidance.

Responsibilities

• Engage with customers at reception to enable entry and exit to the library and support with UX activities.
• shelve returned library materials and assist with moving materials between sites.
• Process new books and keep areas tidy across sites.
• Carry out furniture checks and ensure replenishment of multi-functional devices.
• Keep buildings tidy and safe for customers.

Job description

The Role

The Customer Services Team is part of University Library and Collections. We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department. This includes visitor services at our museums and visitor attractions: Palace Green Library, Oriental Museum and Durham Castle, as well as user services in our Libraries and study spaces 7 days a week, including 24/7 opening during part of the academic year.

Customer Services Assistants play a vital role in delivering a high quality experience to our customers. Work can include engaging with customers in a reception role enabling entry and exit to the library and supporting with User Experience (UX) activities, through to shelving returned library materials; processing new books to moving materials between sites. The role is key in maintaining an excellent work and study environment, conducting furniture checks, ensuring the replenishment of multi-functional devices and keeping the buildings tidy and safe for our customers

Customer Services Assistants work Monday to Sunday, working early morning, day and evening shifts as part of a standard rota, covering between 7.45am and 10pm, including Bank Holidays at any of our Library and Collections sites. Working pattern to be agreed locally but will include weekend working every week.

Library work involves considerable manual handling and physical activity, for example: packing and lifting books, lifting boxes, and pushing trolleys. Appropriate training will be provided.

Any role holders who hold the appropriate UK driving licence may be required to drive University vehicles including manual transmission vans.

Who to contact for more information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Katharine Davidson-Brown, Library Customer Services Manager would be happy to speak to you. (j.k.davidson-).