Visitor Information Assistant

Durham University; North East; On-site; GBP 20,000 - 26,000; Full time

Job summary

Durham University invites applications for a frontline Customer Services role within the University Library and Collections. The post will work across visitor-facing sites including Palace Green Library, Oriental Museum and Durham Castle, and across libraries and study spaces, seven days a week.

The role focuses on delivering high-quality customer experience at information points, answering queries, and proactively providing information. Weekend work as part of a standard rota is included.

Responsibilities

• Assist visitors at information points and answer queries to provide high-quality service.
• Support visitor experiences across multiple sites including Palace Green Library, Oriental Museum and Durham Castle.
• Contribute to exhibition preparation, events, and front-line duties at museums, libraries and study spaces.
• Perform circulation tasks such as book returns and re-shelving, and help maintain study spaces and galleries.
• Assist with opening and closing routines and general upkeep of the collections.

Job description

The Role and Department

This is a great opportunity to work in Durham University's amazing museums, heritage buildings and libraries.

The Customer Services Team is part of University Library and Collections (ULC). We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department. This includes visitor services at our museums and visitor attractions: Palace Green Library, Oriental Museum and Durham Castle, as well as user services in our Libraries and study spaces, 7 days a week, including 24/7 term-time opening.

This post will work across Visitor and Library Services in our various museums, heritage buildings and libraries. The role actively contributes to the frontline customer service provision, ensuring that all customers have a high-quality experience, through working on information points, answering queries, proactively providing information, and assisting customers. Specific tasks across our sites include visitor guiding, exhibition preparation, working on our Help and Information desk answering queries and assisting customers, user engagement, supporting special events, circulation tasks including book returns and some re-shelving, maintenance of the collections, undertaking opening and closing routines and maintaining study spaces and galleries

The Customer Services team work Monday to Sunday, including bank holidays, as part of a standard rota. The shift pattern for this role will include weekend working every week.

Further information about the role and the responsibilities is at the bottom of this job description.