Frontline Library & Museums Customer Services Associate

Durham University; North East; On-site; GBP 18,000 - 24,000; Full time

Job summary

Durham University is seeking a Customer Services Assistant for our Library and Collections. You will work across our facilities, providing front-line customer support both face-to-face and virtually, and help with visitor services in museums and libraries.

The role includes shifts across mornings, days, and evenings on a rota, with weekend working expected. Responsibilities include engaging with customers at reception, shelving returned items, processing new books, and moving materials between

Qualifications

• Front-line customer service experience may be beneficial.
• Ability to engage with customers and provide guidance.

Responsibilities

• Engage with customers at reception to enable entry and exit to the library and support with UX activities.
• shelve returned library materials and assist with moving materials between sites.
• Process new books and keep areas tidy across sites.
• Carry out furniture checks and ensure replenishment of multi-functional devices.
• Keep buildings tidy and safe for customers.

Job description

Durham University is seeking a Customer Services Assistant for our Library and Collections. You will work across our facilities, providing front-line customer support both face-to-face and virtually, and help with visitor services in museums and libraries.

The role includes shifts across mornings, days, and evenings on a rota, with weekend working expected. Responsibilities include engaging with customers at reception, shelving returned items, processing new books, and moving materials between