Customer Services Assistant

SSP UK & Ireland; Newcastle upon Tyne; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Discounted Meal

Employee Discounts

Friends and Family Discount App

Award-winning training

Job summary

Rail Gourmet, at Newcastle Central Station, is hiring a Customer Service Assistant for TransPennine Express. The role is full-time (39 hours) with a pay rate of £13.65 per hour. Applicants must be 18+ for certain shifts, and a DBS check may be required.

Rotational shifts include early mornings to evenings and some weekends. You will load/unload catering equipment, assemble orders, and ensure stock control while following Health & Safety and Food Hygiene regulations.

Qualifications

• Applicants must be 18 years or over for certain tasks/shifts.
• A DBS check may be required.

Responsibilities

• Operate platform trucks for train-side deliveries (full training provided).
• Load/offload catering equipment and stock from TPE trains.
• Assemble orders and manage stock control.
• Comply with Health & Safety and Food Hygiene regulations.

Job description

Customer Service Assistant for TransPennine Express (TPE) at Newcastle Central Station.

Pay Rate: £13.65 per hour.

Hours: Full Time (39 hours).

Shifts: Rotational shifts between 5:30am and 10pm, including some weekends.

• Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

As a Customer Service Assistant You’ll

• Operating platform trucks for train-side deliveries (Full training provided).
• Loading/offloading catering equipment/stock from TPE trains.
• Order assembly and stock control.
• Comply with Health & Safety/Food Hygiene Regulations.

WHY JOIN AS CUSTOMER SERVICE ASSISTANT?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.

Feel like you could belong at Rail Gourmet? Embark on the best part of your journey as a Customer Service Assistant.

Please note that if your application is successful, you will be required to complete a DBS check.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.