On Board Host

SSP Group; Liverpool; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Travel pass

Commission up to 2.5%

Employee discounts across SSP brands

Up to 75% discount during work hours

Training and development

Job summary

SSP Group is recruiting for an On-Board Host position at Liverpool Lime Street Station to support TransPennine Express services. This full-time role covers 39 hours per week with rotational shifts from 6am to 9pm, including weekends.

You will provide in-seat trolley service, assist passengers, and achieve sales targets while maintaining stock accuracy and hygiene standards. We offer comprehensive training, a DBS check if required, and extensive staff benefits including travel passes and

Qualifications

• At least 2 years in a customer-facing role within retail, leisure, or hospitality.
• Willingness to work long hours and varying shifts.
• Full training will be provided.

Responsibilities

• Provide in-seat trolley service on TransPennine Express trains, delivering excellent customer service and handling transactions.
• Travel on assigned trains to assist passengers and meet sales targets.
• Accurately account for stock, ensure hygiene standards, and support management initiatives.

Skills

Customer service

Sales targets

Adaptability

Teamwork

Job description

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On-Board Host for TransPennine Express (TPE) at Liverpool Lime Street Station.

Pay Rate: £13.65 per hour plus commission
Hours: Full Time (39 hours).
Shifts: Rotational shifts between 6am and 9pm, including some weekends.

• Due to some responsibilities within the Onboard Host role, applicants will need to be18 years of age or overto perform certain tasks or work on certain shifts.
  
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.
Full Training will be provided.

AS AN ON BOARD HOST YOU’LL:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.

WHY JOIN ASON BOARD HOST?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Travel and Leisure Pass: FREE Travel on all TPE Trains when Off Duty for Leisure & Pleasure using a TPE Duty & Leisure Pass (issued after 3 months service); access to TPE Rover Tickets across the entire TPE Network for Friends & Family for £10 per Day.
• Commission:Hosts can earn up to 2.5% of nett sales
• Employee Discounts: Enjoy up to a 50% discount across UK airports & railway stations at various SSP brands and franchises such as M&S, Burger King, Starbucks, Upper Crust etc.
• Up to 75% discountoff on SSP brands during work hours.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
• Learn while you Earn: Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
• Employee Rewards: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: flexible working, family-friendly leave.
• Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognitionsuch as RG Stars, Extra Mile Vouchers, shopping discounts and more.

Please note that if your application is successful, you will be required to complete a DBS check.

Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.