On Board Host

SSP UK & Ireland; Manchester; On-site; GBP 15,002 - 21,366; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Holiday allowance: 28 days pro rata

Travel and Leisure Pass

Job summary

A leading catering and food service company is seeking an On Board Host for TransPennine Express at Manchester Station. The role involves providing customer service, managing stock, and achieving sales targets on trains. Candidates should have at least 2 years of experience in a customer-facing role and be adaptable to changing shifts. Benefits include discounted meals, employee discounts, and recognition rewards. Full training is provided and shifts are rotational.

Qualifications

• Minimum of 18 years of age required for certain tasks.
• At least 2 years of customer-facing experience in Retail, Leisure & Hospitality.
• Ability to work long hours and varying shifts.

Responsibilities

• Provide 'at seat trolley service' on TPE trains.
• Assist passengers and meet sales targets independently.
• Manage stock and transactions while adhering to standards.

Skills

Customer service

Stock management

Sales targets achievement

Adaptability

Job description

Overview

On Board Host for TransPennine Express (TPE) at Manchester Station, contracted with SSP UK & Ireland. Pay Rate: £13.20 per hour plus commission. Hours: Full Time (39 hours). Shifts: Rotational shifts between 6am and 9pm, including some weekends.

Responsibilities

• Provide 'at seat trolley service' on TPE trains, delivering outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains to assist passengers, achieve sales targets independently, and meet contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs, including ticketing, platforms, and potential service disruptions.
• Up to 50 rover tickets for TPE network rail for family and friends (subject to program rules).

Requirements / Qualifications

• 18 years of age or over to perform certain tasks or work on certain shifts (as required by role).
• Ideally at least 2 years of experience in a customer-facing role within the Retail, Leisure & Hospitality industry.
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
• Full training will be provided.

Why join as On Board Host

• Discounted meals while on shifts
• Employee discounts
• Friends and Family Discount App
• Award-winning training, apprenticeships and development programs
• Health & Wellbeing Support
• Referral rewards: £400 for successful referrals
• Holiday allowance: 28 days holiday pro rata, inclusive of Bank Holidays
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.